Multi-faceted professional with extensive experience in Client Services, Administrative Management, and Executive Assistance for C-Suite executives. Demonstrated ability to manage high workloads while delivering timely results across various departments. Proficient in CRM systems including Salesforce and Concur for expense reporting and calendar management. Strong knowledge of office budgeting, procedures, and recruitment processes, with a commitment to continuous learning and professional growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Administrative Team Lead C-Suite
MacKay Shields, LLC
Princeton, NJ
09.2014 - 08.2025
Serve as the Administrative Manager for the firm administrative team, Receptionist and Facilities.
Streamlined processes for Administrative Staff, developed and streamlined workflow, and built processes.
Responsible for hiring and onboarding administrative staff and providing a build-out of workflow for the team.
Effectively paired assistants to Portfolio Managers to ensure the best match for each team.
Heavily involved in the review process for the administrative team, receptionist and facilities personnel.
Effectively managed conflict resolution both on a client service and administrative level.
Rigorous calendar management and complex travel arrangements for executives across varying time zones.
Prepared detailed itineraries for multi-leg/multi time zone trips along with complex expense processing.
Streamlined personal charity donations and gifting procedures for C-Suite.
Trained, developed, mentored and played an integral part for new systems for the administrative team.
Managed personal calendar/travel and services of household staff, drivers etc.
Streamlined office management which includes vendor relations, budgeting, office procedures and protocols.
Heavy monthly and quarterly consultant reporting.
Onboarding new four to five new accounts for Clients and Investors monthly.
Preparing audit reports for clients, client accountants and consultants.
Assisted in creating presentation booklets for the team and other departments.
Prepared and disburse monthly pipeline mailings for our Municipal team.
Responsible for the upkeep of our CRM database (Salesforce).
Prepared meeting notices to prepare the team of upcoming meetings.
Prepared fact sheets with ratings, and portfolio information using V-Lookups.
Served as the liaison for client requests.
Laised between client services and other departments on ad-hoc requests.
Ran portfolio and financial reports from Portia systems.
Prepared pro-forma data for clients and consultants.
Proofread and publish quarterly letters for quarterly distributions.
Career Break (Mom)
11.2013 - 09.2014
Career break - childcare
Portfolio Administrator/Executive Assistant to Partners
Klingenstein, Fields & Co., LLC
NYC
05.2011 - 10.2013
Prepared complex travel arrangements across multiple time zones.
Effectively manages robust calendar for the Partners.
Initiated stock gift transfers and valued gifts for Executives personal accounts.
Executed wires, journals, money links and transfers into and out of Executives personal accounts.
Onboarded new accounts.
Mass mailings, fax and email blasts for Client Services team.
Communicated daily with Clients, Trustees, Accountants, and Lawyers on the servicing of accounts.
Interacted daily with custodians.
Ran reports from Advent Axys system by request from Clients or direct reports.
Sold treasuries and securities as needed to cover any deficiency in Clients’ account using Moxy system.
Updated presentation booklets, printed, bound, and ensured proper delivery for meetings.
Responsible for end-of-year gifting and tax requests made by Clients.
Ensured Clients took their minimum distribution each year.
Attended meetings and participated in conference calls with senior management teams.
Managed a group of Administrative Assistant as well as Facilities and Reception.
Coordinated, trained, and conducted preliminary interviews for the Administrative Staff.
Operations Associate/Administrative Assistant
Brownstone Asset Management, LP
NYC
06.2008 - 04.2010
Directly supported the firms’ Partners with travel arrangements and expense reporting.
Intense personal and business calendar management.
Detailed itineraries and expense reporting.
Entered and allocated trades in Bloomberg, Morcom Prime and Goldman 360.
Followed up and reconciled trade breaks with prime brokers and counter parties.
Set up counter parties for trading, as well as daily reconciliation of trades with Prime Brokers.
Prepared due diligence questionnaires and marketing requests for prospective clients.
Prepared monthly reports using Excel and answered questions regarding the fund.
Bound and ensured that there were always marketing presentations on hand for meetings.
Liaised with building and outside vendors regarding office maintenance.
Ordered supplies, pantry items and ensured the smooth running of the office.
Organized and coordinated with upper management on office parties and events.
Attended to all matters of IT, 401K benefits and ensured that the office ran smoothly.
Notary Public and first point of contact on all matters for the office.
Prepared transition portfolios for our traders to rebalance new Clients’ portfolio.
Maintained several databases accurately.
Prepared what-if analysis for brokers and processed new accounts.
Education
Bachelor’s degree - Business Administration
Berkeley College
New York, NY
Certification
Notary Public
References
References available upon request.
Timeline
Executive Administrative Team Lead C-Suite
MacKay Shields, LLC
09.2014 - 08.2025
Career Break (Mom)
11.2013 - 09.2014
Portfolio Administrator/Executive Assistant to Partners