Lesley Fitzgerald
Fort Wayne,IN
Summary
Dynamic educator with a proven track record at Matthews House, excelling in lesson planning and student engagement. Skilled in conflict resolution and mentoring, I foster positive relationships with parents and implement data-driven strategies, resulting in enhanced student outcomes and a supportive learning environment. Committed to educational leadership and continuous improvement.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Lead Teacher
Matthews House
2305 Goshen Ave
07.2018 - Current
- Developed and implemented lesson plans that enhance student engagement and learning outcomes.
- Mentored new teachers, providing guidance on classroom management and instructional strategies.
- Collaborated with parents and community resources to support student development and well-being.
- Conducted assessments to evaluate student progress and adapt instruction accordingly.
- Established a positive classroom environment that promotes respect, inclusion, and academic excellence.
- Analyzed student performance data to identify trends and implement targeted interventions for improvement.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
Private Nanny
Self Employed
Oxford Ohio
09.2014 - 05.2018
- Provided personalized care and support for children, ensuring safety and well-being.
- Developed engaging educational activities to stimulate cognitive and emotional growth.
- Coordinated daily schedules, including meals, playtime, and educational sessions.
- Communicated effectively with parents about children's progress and needs.
- Maintained a clean and organized environment conducive to learning and play.
- Fostered strong relationships with children to promote trust and comfort in care settings.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
Service Professional
Darden Restaurant Group
Indianapolis, IN
12.2013 - 05.2014
- Delivered exceptional customer service while managing diverse guest needs and inquiries.
- Ensured compliance with health and safety regulations during food preparation and service.
- Collaborated with team members to maintain a clean, organized dining environment.
- Assisted in training new staff on restaurant protocols and service standards.
- Resolved guest complaints promptly, enhancing overall dining.
- Monitored inventory levels, assisting in supply ordering to prevent shortages during peak hours.
- Engaged with guests to build rapport and encourage repeat visits through personalized service initiatives.
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
Resident Assistant
Ball State University Housing
Muncie, IN
08.2010 - 01.2011
- Facilitated community-building events to enhance resident engagement and foster a positive living environment.
- Provided conflict resolution support, ensuring a respectful and inclusive atmosphere.
- Collaborated with university staff to address resident concerns, promoting timely responses to issues raised.
- Implemented feedback mechanisms to gather resident input, enhancing program effectiveness and satisfaction levels.
- Organized educational workshops aimed at personal development, contributing to residents' academic success and well-being.
- Mentored fellow Resident Assistants, sharing best practices to improve team performance and peer support initiatives.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Host Trainer
Scotty's Brewhouse
Muncie, IN
05.2009 - 08.2010
- Trained new hosts on customer service standards and operational procedures.
- Developed onboarding materials to streamline training processes for new staff.
- Coordinated team schedules to ensure optimal coverage during peak hours.
- Implemented feedback mechanisms to continuously refine training programs and approaches.
- Assisted management in evaluating host performance and providing constructive feedback.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Established strong rapport with returning customers, fostering loyalty and repeat business for the restaurant.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Proactively identified potential issues before they escalated into larger problems, mitigating risks to guest satisfaction.
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
Education
Bachelor of Science - Public Communication Studies
Ball State University
Muncie, IN12.2013
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Classroom management
- Child development
- Behavior modeling
- Parent-teacher communication
- Safety awareness
- Key decision making
- Lesson development
- Staff development
- Student engagement
- Educational leadership
- Training and mentoring
Affiliations
NRHH
ECLA
Certification
CPR
Behavioral
Trauma
And First Aid Certified
Timeline
Lead Teacher
Matthews House
07.2018 - Current
Private Nanny
Self Employed
09.2014 - 05.2018
Service Professional
Darden Restaurant Group
12.2013 - 05.2014
Resident Assistant
Ball State University Housing
08.2010 - 01.2011
Host Trainer
Scotty's Brewhouse
05.2009 - 08.2010
Bachelor of Science - Public Communication Studies
Ball State University