Lesley Fox
Wichita,KS
Summary
Enthusiastic and self-motivated professional with a reliable nature and a strong background in accounting. Team player dedicated to continuous improvement and striving for excellence. Utilizes diagnostic reasoning and effective communication skills. Embraces a growth mindset to adapt to diverse skill sets and contribute to the team's collective success in achieving goals.
Overview
25
25
years of professional experience
8
8
Certification
Work History
Reservation Agent
Village Travel
04.2024 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled reservations and answered questions from interested patrons for busy Number-room hotel.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Switchboard Operator
Bryan Health, Kearney Regional Medical Center
11.2022 - 09.2023
- 1 of 7 team members answering over 30,000 calls a month
- Direct incoming calls with proper departments
- Collect and verify telephone numbers, addresses, insurance information, scheduling appointments for 22 different Doctors
- Taking messages, prescription requests for patients and routing calls to correct nurses, and various staff members.
Administrative Assistant to the Superintendent
Elm Creek Public Schools
10.2021 - 06.2022
- Deposits - gate, concessions, lunch, and sports activities monies
- Purchase requisitions
- Receptionist - phones, fax, copies, student attendance, liaison to administration, drafting letters, creating all staff job descriptions, scheduling interviews
- Nurse duties - band aids, temperature, ice packs, medications, contacting parents, updating student medical records
- Nebraska Department of Education - Student demographics, grades, SPED records, compliance standards, P-EBT, Prekindergarten Reporting, Financials, Federal reporting - CRDC (Civil Rights Data Collection) LEA PowerSchool data entry
- Electronic Marquee Nutrition Services SFA (School Food Authority) Checking applications for Free, and Reduced lunches, collecting on past due accounts, Food Handlers Certificate, and filing claims with the State for reimbursement
- Title IX Certificate.
Bookkeeper
Wichita Public Schools, USD259
08.2015 - 04.2021
- Budget maintenance: run reports, input, and update charges
- Procurement card/Petty cash: update and support staff visas
- Collect receipts from staff input into oracle financial
- Walk in customer receipt: i.e., Credit card payments in the main office
- Tuesday/Thursday money receipt: collection of monies being collected outside of the main office
- I.e., Foodservice, Latchkey, field trips
- Wednesday/ Friday/ last day of the Month Deposit: closeouts and taking to the bank Supply/Purchase Rec Orders
- MPP Weekly closeout: (usually Friday after cash/check deposit)
- PAR's
- Payroll: weekly payroll reporting, daily updating of missed punch corrections
- Athletics: gate receipting and athletic paperwork
- Key Check out.
Education
Associate's degree -
Butler County Community College
01.1994
Skills
- Travel bookings
- Phone Etiquette
- Upselling proficiency
- Telephone reservations
- Telephone reception
- Hotel accomodations
- Transportation information
- Record preparation
- Reservation software
- Travel Planning
- Customer Engagement
- Problem-Solving
- Detail Oriented
- Payment Processing
- Data Entry
- Multitasking Abilities
- Active Listening
- Multitasking
- Invoice Preparation
- Customer Service
- Organizational Skills
- Documentation
- Adaptability
- Adaptability and Flexibility
- Attention to Detail
- Effective Communication
Certification
BLS Kearney Regional, Kearney, NE
CNA, Central Community College Kearney, NE
MA, Central Community College Kearney, NE
Forensic Accounting and Fraud Examination, West Virginia University
Financial Statement Analysis, Liabilities and Equity in Accounting, Introduction to Personal Finance Certificates, Bookkeeping Basics, Intuit
Financial Market with Honors, Yale University
Mental Health First Aid, and HIPAA compliance University of Kearney, Kearney, NE
Certified Public Librarian II, Axtell, NE
Credit Business Assistant, National Association of Credit Management, Kansas City, KS
Timeline
Reservation Agent
Village Travel
04.2024 - Current
Switchboard Operator
Bryan Health, Kearney Regional Medical Center
11.2022 - 09.2023
Administrative Assistant to the Superintendent
Elm Creek Public Schools
10.2021 - 06.2022
Bookkeeper
Wichita Public Schools, USD259
08.2015 - 04.2021
Associate's degree -
Butler County Community College
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