Lesley Frank
Summary
Analytical, organized and detail oriented, highly driven Operations Manager looking to contribute to your company. Seasoned Operations Manager and talented leader with twenty three years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
28
28
years of professional experience
Work History
Operations Manager
Courtyard by Marriott.
02.2010 - Current
- Monitor the inventory and optimize revenue on hotel room inventory across the property
- Complete all payroll related functions within Atlas and recruiting
- Ensured that all invoicing for outside vendors were processed through accounts receivable, Inventory control and management
- Inform senior hotel management of situations which require attention
- Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Collaborate with Housekeeping and Engineering to ensure hotel facilities and rooms are in optimal condition
- Managing the Bistro/running reports, Ordering Supply's for the Bar and Restaurant, implementing training and keeping all associates updated with new menu rollout etc.
Medical Biller Extern
Dr. Nicholas Orme
08.2017 - 10.2017
- Called various medical entities to verify insurance
- Versed in front office procedures including answering phone calls and transferring them to the appropriate parties
- Faxed and mailed out insurance claim forms
- Filed patient charting including x-rays and other medical records
- Assisted Medical Biller with coding CMS 1500 forms
- Scheduled/confirmed patient appointments
- Contacted patients and collected payment for medical services provided and posted payment appropriately
- Provided general medical office and services information to new and current patients.
Front Desk Supervisor/Night Auditor
Residence Inn by Marriott
10.2001 - 01.2010
- Supervised the guest services representatives by leading, training, mentoring, evaluating progress
- Ensured that all invoicing for outside vendors were processed through accounts receivable
- Inventory control and management
- Responsible for greeting guests and checking them in thoroughly
- Responsible for closing out the financial books of the hotel at the end of each business day
- Assisted in organizing facilities services to take care of customer issues as quickly as possible.
Catering Associate
St. Agnes Hospital
09.1995 - 08.2001
- Banquet functions coordinator
- Supervised set-ups for various events
- Assisted with food preparation for major banquets and events
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
Education
Associate degree in medical Billing & Insurance Coding -
UEI College
Fresno, CA10.2018
Associate degree in medical Billing & Insurance Coding -
Healed College
Fresno, CA11.2015
Associate degree in medical office administration -
Institute of Technology (ITT TECH), Fresno, CA
Fresno, CA01.2006
Associate in science (AS) in Hospitality Management and Recreation -
San Joaquin Valley-Fresno
Fresno, CA05.2002
Skills
- Health and Safety Compliance
- Customer Service
- Logistics Oversight
- Incidents Management
- Performance Reporting
- Performance Monitoring
- Labor Relations
- Problem-Solving
- Performance Evaluations
- Invoice Processing
- Employee Motivation
Timeline
Medical Biller Extern
Dr. Nicholas Orme
08.2017 - 10.2017
Operations Manager
Courtyard by Marriott.
02.2010 - Current
Front Desk Supervisor/Night Auditor
Residence Inn by Marriott
10.2001 - 01.2010
Catering Associate
St. Agnes Hospital
09.1995 - 08.2001
Associate degree in medical Billing & Insurance Coding -
UEI College
Associate degree in medical Billing & Insurance Coding -
Healed College
Associate degree in medical office administration -
Institute of Technology (ITT TECH), Fresno, CA
Associate in science (AS) in Hospitality Management and Recreation -
San Joaquin Valley-Fresno
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