Lesley Garcia
Weslaco
Summary
Dynamic Medical Receptionist with proven expertise at Kaizen Clinical Partners in managing patient scheduling and insurance verification. Skilled in HIPAA compliance and fostering strong patient relationships, I enhance operational efficiency and contribute to a welcoming environment. Adept at multi-line phone systems, I ensure seamless communication and support for healthcare teams.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Kaizen Clinical Partners
04.2022 - Current
- Managed patient scheduling using electronic health record systems.
- Assisted patients with registration and insurance verification processes.
- Maintained accurate patient records and ensured confidentiality compliance.
- Coordinated communication between healthcare providers and patients effectively.
- Handled incoming calls, addressing inquiries and directing them appropriately.
- Organized office supplies and maintained a welcoming reception area.
- Facilitated smooth operations by supporting daily administrative tasks efficiently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Team Member
Thrift City
05.2020 - 06.2021
- Assisted customers with purchases and inquiries, ensuring positive shopping experiences.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Collaborated with team members to maintain cleanliness and organization of store areas.
- Participated in inventory management, including restocking shelves and tracking product availability.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
PSJA Memorial Early College High School
Alamo, TXSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Payment collection
- Reminder calls
- Letter preparation
- Referral verification
- Medical charting
- Documentation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
Kaizen Clinical Partners
04.2022 - Current
Team Member
Thrift City
05.2020 - 06.2021
High School Diploma -
PSJA Memorial Early College High School