Lesley Giroux
Dearborn
Summary
Dynamic Patient Service Representative with a proven track record at Dermatology Specialists Ann Arbor, excelling in patient intake and insurance verification. Recognized for enhancing customer satisfaction through effective conflict resolution and empathetic communication. Proficient in HIPAA compliance and adept at managing scheduling and referrals, ensuring seamless clinic operations.
Overview
28
28
years of professional experience
Work History
Patient Service Representative
Dermatology Specialists Ann Arbor
08.2023 - Current
- Patient Registration
- Check in and out
- Scheduling
- Referrals
- Balanced deposits and credit card payments each day.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Handled customer service inquiries in person, via telephone and through email.
Collection Customer Service Representative
Mindpath Health
02.2019 - 06.2023
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
- Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Set up payment plans
Call Center Representative
IHA
02.2016 - 12.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Scheduling
- Referrals
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Scheduling Coordinator
Garden City Hospital
02.1997 - 02.2016
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Education
General -
Henry Ford College
Dearborn, MICertification - Billing/Coding
NIT
Dearborn, MI06.2006
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient intake
- Payment collection
- Medical terminology
- Eligibility determination
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Medical billing
- Directing callers
- Medicaid
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Data protection
- Patient follow-up
- Patient admitting
- Appointment reminders
- Medical filing
- Clinical data entry
- Patient feedback collection
- Multitasking and organization
- Registration and admissions
- Pre-admission requests
- EMR
- Referral coordination
- Scheduling diagnostic procedures
- Medical coding
- Punctual and hardworking
Timeline
Patient Service Representative
Dermatology Specialists Ann Arbor
08.2023 - Current
Collection Customer Service Representative
Mindpath Health
02.2019 - 06.2023
Call Center Representative
IHA
02.2016 - 12.2018
Scheduling Coordinator
Garden City Hospital
02.1997 - 02.2016
General -
Henry Ford College
Certification - Billing/Coding
NIT
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