Summary
Overview
Work History
Education
Skills
Timeline
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Lesley Gomez

Bronx,NY

Summary

Highly motivated professional with a strong educational background, extensive experience, and exceptional leadership skills. Committed to seeking a challenging position to leverage expertise and contribute to the growth and development of an organization. Passionate about utilizing knowledge and skills to drive results and achieve success in a dynamic work environment. Dedicated to continuous learning and professional growth, eager to make a significant impact and excel in a career.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Homeless Department
12.2023 - 02.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.

Residential Supervisor

Acacia network
01.2022 - 08.2022
  • Work with Residential Aide (RA) Director to ensure that shift responsibilities are met daily;
  • Communicate effectively with RA Director, other team leaders and RA staff;
  • Intervene in crisis situations and provide appropriate support to Residential Aide and Social Service staff when necessary;
  • Ensure that regular patrols of resident floors and administrative offices are conducted;
  • Under the supervision of the RA Director, the Supervisor will follow up with the Management Team when emergency situations arise;
  • Ensures new hires are properly trained;
  • Ensures that all Toxicology, Shift and Incident Reports are completed and documented by the end of the shift and any important information is passed on to the next shift and other appropriate staff as needed;
  • Co-facilitates AM/PM groups and maintain logs (Visitor, Vendor, Toxicology and Fire Drill);
  • Ensures that designated shift has appropriate supplies to operate smoothly;
  • Provide assistance to Residential Aide Director as needed;
  • Ensure coverage is met in both facilities

Coordinator

Centers plan
04.2017 - 04.2020
  • Responsible for intake for new clients, insurance qualification
  • Assigned home visits for the nurse to do an assessment for potential client
  • Assisted with calling home health aide for the new clients once the nurse approved of services
  • Called clients to make sure the new aid is working with their needs, also we need to make sure that all the orders for new equipment is in place for the client
  • Call customers that do not have an aid yet to make sure they are safe, till we can provide services
  • Maintained master schedule and set up appointments
  • Managed filing systems for electronic and hard copy documents to keep organized records
  • Oversaw project logistics using industry expertise and independent judgment
  • Entered and maintained departmental records in company database

Intake Clerk

Single Stop
05.2015 - 05.2016
  • Assisted the Director with the quarterly reporting on performance to ensure funding
  • Responsible for assisting students with intake verification and assessment
  • Generated monthly reports and data entry using the BEN database, Excel, and Word
  • Maintained excellent customer service while working with GSI, COPE, WEP, and works closely throughout the year with Bronx Community College, Bronx Works, Catholic Charities and other social service entities
  • Assisted in recruiting, interviewing and processing eligible underrepresented students for annual science (BEYA) STEM conference
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma
  • Answered phone calls and provided new clients with required paperwork to initiate service

Education

Associates - Applied Science degree : Human Service

Bronx Community College of The City University of New York
Bronx, NY

Bachelor of Science -

DeVry University
Manhattan, NY
09-2025

Skills

  • Excel
  • Microsoft Office
  • PowerPoint
  • Word
  • Bilingual
  • Microsoft Office Suite
  • Excellent leadership qualities
  • Excellent interpersonal and communication skills
  • Ability to work well in team settings and without supervision
  • Very organized
  • Diligent
  • Responsible
  • Work Planning and Prioritization
  • Relationship Building
  • Training and mentoring

Timeline

Shift Supervisor

Homeless Department
12.2023 - 02.2024

Residential Supervisor

Acacia network
01.2022 - 08.2022

Coordinator

Centers plan
04.2017 - 04.2020

Intake Clerk

Single Stop
05.2015 - 05.2016

Associates - Applied Science degree : Human Service

Bronx Community College of The City University of New York

Bachelor of Science -

DeVry University

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Lesley Gomez