Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lesley Griffin

Brooklyn,NY

Summary

Dynamic and results-oriented professional with extensive experience in educational and customer service settings, notably with NYC DOE. Excelled in classroom management and student engagement, enhancing learning environments and customer satisfaction. Demonstrated a positive attitude and proficiency in handling high-stress situations, leading to improved student support and loyalty from clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Teacher's Assistant

Heart Share Human Services
Howard Beach, NY
04.2024 - Current
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.

Customer Service Representative

Meritain Health an Aetna
Remote
09.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Paraprofessional

NYC DOE
Brooklyn, NY
09.2016 - 08.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Education

John Dewey High School

Skills

  • Classroom management
  • Materials preparation
  • Student engagement
  • Class coordination
  • Classroom supervision
  • Early childhood education
  • Positive attitude

Certification

Level 1- teacher’s assistant

Timeline

Teacher's Assistant

Heart Share Human Services
04.2024 - Current

Customer Service Representative

Meritain Health an Aetna
09.2023 - 02.2024

Paraprofessional

NYC DOE
09.2016 - 08.2022

John Dewey High School
Lesley Griffin