Lesley Guerrero
Pasadena,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
customer service
Academy Sports + Outdoors
05.2022 - Current
- I worked in the footwear department at Academy and received cross training in cash registers
- A large part of working at a retail job required large amounts of communication skills
- When dealing with a customer, it kept me on the move and pushed me to find solutions to any situations and any tasks that needed to be completed.
- Immediately brought critical issues to customer service manager for resolution.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Nursing Assistant
Bayou Pines Care Center
11.2023 - 11.2023
- Did my clinicals as a CNA student here
- Checked patient vitals such as blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
customer service
urban air
03.2021 - 01.2022
- I was a front desk, court monitor, and concessions employee who helped customers when they would enter Urban Air
- I would provide customers with great customer service
- I monitored the environment and made sure everything was safe and was great at explaining the different deals we had to offer.
Education
No Degree - Certified Nurse Aid
Active Nursing Assistant Training of Clear Lake
Clear Lake, TX11.2023
Associates - Health Sciences
San Jacinto College
Pasadena, TX05.2022
High School Diploma -
Sam Rayburn High School
Pasadena, TX05.2022
Skills
- Creativity
- Bilingual
- Critical Thinking
- Problem Solving
- Customer Service Skills
- Teamwork Skills
- Communication
- Collaboration
- Active Listening
- Adaptability
- Conflict Resolution
- Empathy
Timeline
Nursing Assistant
Bayou Pines Care Center
11.2023 - 11.2023
customer service
Academy Sports + Outdoors
05.2022 - Current
customer service
urban air
03.2021 - 01.2022
No Degree - Certified Nurse Aid
Active Nursing Assistant Training of Clear Lake
Associates - Health Sciences
San Jacinto College
High School Diploma -
Sam Rayburn High School
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