Lesley Hall
Logistics/Data Entry
Bassett,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Masterfile Analyst Assistant/Traffic Coordinator
Hooker Furnishings Corporation
Martinsville, Virginia
04.2021 - 09.2024
- Coordinated daily traffic operations to ensure timely delivery of materials and goods.
- Maintained accurate records of deliveries, including tracking numbers, dates, and times.
- Liaised between customers and vendors regarding transportation services and shipments.
- Responded promptly to customer inquiries about their orders' status and estimated arrival time.
- Built productive professional relationships with vendors, carriers, customers and management and fostered unified team approach to preventing problems, delays and safety risks.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Traced missing material and shipments through vendor and customer communications.
- Compared and verified identifying information of outgoing shipments.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Entered the submitted information for new accounts into the company system (Microsoft AX / D365)
- Troubleshot issues related to shipping quality of product with freight damages when delivered to store
- Scheduled pickups and built large shipments (2600 cubes or less depending on type of trailer) for particular carriers
E-Commerce Sales/Support
Bassett Mirror Company
Bassett, Virginia
09.2015 - 07.2019
- Answered phone calls and emails from customers regarding their orders
- Entered/updated new product information into the AS400 system
- Assisted customers with product information, inventory availability, and pricing
- Handled EDI orders for certain customers
- Updated the pricing for the company price list as well as website
- Uploaded product images onto the company website and ecat
- Assisted accounts with credit/debit issues or inquires.
Education
Associate of Applied Science - Medical Assistant
National Business College
Martinsville, VA05-2012
Skills
- Transportation Regulations
- Scheduling expertise
- Logistics Management
- Route Planning
- Deadline Adherence
- Shipping coordination
- Freight Labeling
- Delivery Scheduling
- Logistics Coordination
- Vendor Relationship Management
- Workflow Planning
- Document Preparation
- Records Management
- Goal Setting
- Written Communication
- Professional Demeanor
- Damage Identification and Reporting
- Teamwork and Collaboration
- Detail orientation
- Reliability
- Prioritization
- Customer Service
- Decision-Making
- Team Collaboration
- Excellent Communication
- Carrier Relations
- Order Processing
- Attention to Detail
- Continuous Improvement
- Adaptability and Flexibility
- Multitasking Abilities
- Database Maintenance
- Problem-solving aptitude
- Interpersonal Communication
- Record-keeping
- Task Prioritization
- Multitasking
References
Matthew (Matt) Keepers ~ Hooker Furnishings Sales Rep ~ mattkeepers@gmail.com ~ 713 203 2530
Charlotte Cooke ~ Cooke Trucking claims/customer service ~ 336 813 9768
Timeline
Masterfile Analyst Assistant/Traffic Coordinator
Hooker Furnishings Corporation
04.2021 - 09.2024
E-Commerce Sales/Support
Bassett Mirror Company
09.2015 - 07.2019
Associate of Applied Science - Medical Assistant
National Business College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CultureWork from home optionPaid time offQuote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Languages
English
Native language
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