LESLEY HANCOCK
Dallas,TX
Summary
Skilled in fostering teamwork and collaboration, significantly improving assembly accuracy and streamlining operations. Demonstrates expertise in client service and complaint resolution, ensuring high-quality standards and operational excellence. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
ELECTRONIC ASSEMBLY
Volt Workforce Solutions
01.2023 - 08.2024
- Skillfully operated various electronic assembly tools, including hand soldering equipment and automated machinery, to achieve accurate results.
- Enhanced team efficiency by optimizing electronic assembly processes and streamlining workflow.
- Improved assembly accuracy through precise measurement and cutting of composite materials.
- Upheld quality standards during final product assembly, ensuring that all components fit together correctly with minimal errors or adjustments required.
- Electronics and Circuit Building
ASISTANT MANAGER
SOUL-MAN'S BARBACUE RESTAURANT
03.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Team Lead Trainer
RIO GRANDE LATIN MARQUET
09.2020 - 02.2021
- Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
- Evaluated individual employee progress and provided constructive feedback for improvement.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
SHIFT LEADER
PIZZA PATRON
01.2018 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
MESQUITE HIGH SCHOOL
MESQUITE TEXAS06.2021
Skills
- Assembly instructions
- Circuit assembly
- Assembly documentation
- Electronic Packaging
- Electronic Device Setup
- Teamwork and Collaboration
- Problem-Solving
- Team Supervision
- People Management
- Documentation And Reporting
- Overseeing Daily Activities
- Cash Handling
- Client Service
- Complaint resolution
- Multitasking
Timeline
ELECTRONIC ASSEMBLY
Volt Workforce Solutions
01.2023 - 08.2024
ASISTANT MANAGER
SOUL-MAN'S BARBACUE RESTAURANT
03.2021 - 12.2023
Team Lead Trainer
RIO GRANDE LATIN MARQUET
09.2020 - 02.2021
SHIFT LEADER
PIZZA PATRON
01.2018 - 09.2020
High School Diploma -
MESQUITE HIGH SCHOOL
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