Lesley Hernandez-Navarro
Santa Maria,CA
Summary
Dynamic HR Assistant with a proven track record at Adam Bros Farming Inc., adept in employee relations and meticulous file maintenance. Excelled in enhancing employee onboarding processes and streamlining communication, achieving top-notch performance and increased productivity. Skilled in both empathetic customer engagement and efficient, secure transaction handling.
Overview
7
7
years of professional experience
Work History
HR Assistant
Adam Bros Farming Inc.
02.2024 - Current
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Updated and maintained employee attendance records.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
Cashier
DD's Discount
09.2023 - 02.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Call Center Representative
Advanced Call Center Technologies LLC
06.2018 - 02.2020
- Identified upselling opportunities to increase revenue generation.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Associates - Accounting
Allan Hancock College
Santa Maria, CA05.2024
Skills
- Employee relations
- File maintenance
- Human resources records
- Benefits administration
- New employee onboarding
Languages
Spanish
Professional Working
Timeline
HR Assistant
Adam Bros Farming Inc.
02.2024 - Current
Cashier
DD's Discount
09.2023 - 02.2024
Call Center Representative
Advanced Call Center Technologies LLC
06.2018 - 02.2020
Associates - Accounting
Allan Hancock College
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