Lesley Hood

As Operations Manager I oversee 26 employees. I lead my team in achieving audit criteria goals for both the facility audit and the safety audit. I ensure all processes are implemented and followed for the CSR's, Dispatchers, Title Clerks, Inventory Specialist and Loader operators. I hire, train, and motivate my staff. I am responsible for employee scheduling, time and attendance management. I handle the daily cash and check deposits. I monitor the office and yard supply inventory and purchase as needed. I conduct employee performance reviews. I handle all employee and customer issues.

I completed all patient intake forms, medical coding and medical billing for the Bone Growth Stimulator Department. I was also responsible for clerical duties such as answering phones, scheduling appointments and filing.

I was the first point of contact for clients. I answered the phones, handled all listing transactions from Pending to Close, handled all listing paperwork, scheduled appointments, deposited checks, and processed the realtors commission checks. I was responsible for uploading all of the realtors listings onto the marketing platforms.

• Assisted in patient preparation and comfort during dental procedures.
• Managed sterilization and maintenance of dental instruments and equipment.
• Recorded patient medical histories and updated digital files accurately.
• Coordinated with dental team to ensure smooth workflow during appointments.
• Educated patients on oral hygiene practices and post-treatment care.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.