Lesley Johnson
Noble,OK
Summary
Compassionate care management professional with extensive experience in delivering comprehensive social services to diverse client populations. Expertise in conducting thorough assessments and evaluating social needs, while effectively coordinating with multidisciplinary teams to create and implement tailored care plans. Strong knowledge of healthcare systems and regulations, complemented by proficiency in documentation and reporting through advanced database management. Dedicated to empowering clients through education, connecting them with essential community resources, and advocating for their needs to enhance quality of care and achieve improved health outcomes.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Archon Resources
09.2025 - Current
- Assist inbound callers by handling inquiries about eligibility, status checks, program information, and application assistance. Document and update client information, address and resolve client issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Director of Social Services
The Fairmont
12.2023 - 07.2025
- Managed the complete social and psychological well-being of all residents.
- Coordinated care and discharge plans for short-term rehabilitation residents
- Conduct regular needs assessments for long-term care residents to assess that careplans are meeting resident needs.
- Consistent participation in Interdisciplinary Team (IDT) meetings, detailed documentation of monthly progress, collaboration with state agencies, and managing resident trust funds while ensuring strict adherence to all state and federal guidelines.
Case Manager
Venerate Home Health
05.2025 - 11.2023
- Conducted home visits to Advantage Waiver members to assist safety of home, participated in IDT meetings to develop service plans, monitored member goals with monthly follow up contact.
CNA-CHHA
Hearts at Home
09.2015 - 04.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Transport patients to appointments and assist in completing errands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
BSW -
University of Oklahoma
05.2022
Skills
- Complaint handling
- Adaptability and flexibility
- Verbal and written communication
- Active listening
- Conflict resolution
- Call center experience
- Customer response
- Referral coordination
- Problem-solving
Timeline
Customer Support Specialist
Archon Resources
09.2025 - Current
Case Manager
Venerate Home Health
05.2025 - 11.2023
Director of Social Services
The Fairmont
12.2023 - 07.2025
CNA-CHHA
Hearts at Home
09.2015 - 04.2020
BSW -
University of Oklahoma