Lesley Kadiry
Minneapolis,MN
Summary
Resourceful Medical Device Specialist offering expertise manufacturing assembly, problem-solving and excellent team communication skills. Adept at quickly learning new line processes for achieving performance goals.
Overview
11
11
years of professional experience
Work History
Medical Device Specialist I/Trainer
Boston Scientific Corporation
02.2022 - Current
- Trained on 4 process lines with 7 different catheter products providing medical device delivery to heart and lower leg area
- Knowledgeable and follows Cleanroom manufacturing principles, process requirements and safety policies to deliver quality work
- Proficient in using microscope to complete visual and tactile inspection on parts per quality verification process
- Performs assembly tasks such as proximal shaft trims, tacking components and verifying shaft diameters with scanning laser micrometers while maintaining weekly and monthly goals
- Develop 2 to 3 monthly continuous improvement initiatives to enhance line procedures and equipment or fixtures
- Responsible for passing monthly and yearly line quality trainings. Also conduct staff training to properly educate peers about line processes.
- Recipient of 2 quality awards for detecting noncompliant errors on components and parts
- Participant of CAPA (Corrective And Preventive Actions) quality committee to improve fixture on process line.
Assistant Program Director/Program Trainer
Amas Incorporated
09.2020 - 10.2021
- Assistant Program Director: Supported Program Director in overseeing daily operations and meeting project deadlines. Also assisted Program Managers with developing residential budgets and schedules.
- Supervised 18 direct care staff, 3 program coordinators and 3 program managers at 2 youth and 1 adult group homes.
- Completed staff scheduling, PTO requests and conducted performance reviews to provide feedback to staff for improvements
- Attended weekly and monthly staff, manager and director meetings
- Facilitated clients' annual meetings and created individuals' outcomes and therapeutic plans, CSSPs, SMAs, IAPPs, ADL/IADL assessments, Outcome Progress Reports and Recommendations
- Managed daily operations of residential sites: Budgets, Repair requests, Client & House Financial Ledgers
- Conducted Quality Assurance of OSHA Monthly Compliance Checklist, Fire & Severe Weather Drills and Residential Monitoring Checklist
- Verified monthly clients' prescribed medications with pharmacy associates
- Conduct weekly and monthly audits of clients' paperwork
- Program Trainer: Coordinated and facilitated orientation training of new hires and current employees for annual trainings: Person Centered Planning, Vulnerable Child/Adult Rights, Positive Supports Strategies, Therapeutic Intervention, 245 D policies and procedures.
- Spearheaded staff training sessions to enhance team capabilities and promote professional growth opportunities.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
Designated House Coordinator/Program Supervisor
Fraser
12.2018 - 09.2020
- Supervise direct care staff
- Complete monthly staffing schedules and accommodate staff PTO requests
- Complete new hire orientations
- Attend clients' annual meetings
- Develop and assure documentation of individual outcomes and therapeutic plans, CSSPs, SMAs, IAPPs, ADL/IADL assessments, Outcome Progress Reports and Recommendations
- Manage daily operations of residential site: Budgets, Repair requests, Client Financial Ledgers
- Conduct quarterly Quality Assurance of Property, Medical Equipment and Health or Infection Control Protocols
- Prepare clients' referral information and attend dental, medical and therapy appointments.
Human Services Technician/Behavioral Modification Assistant
Minnesota Dept. of Human Services
08.2016 - 11.2018
- Complete ADLs (Activities of Daily Living) of adults with developmental, mental disabilities and brain injury in a home setting
- Assist in implementation of behavior support plan for each client
- Accompany individuals to medical and dental appointments and community outings
- Record administration of clients' oral and topical medications, narcotics, and vital signs in Medication Administration Records.
Mental Health Support Specialist
People Incorporated
01.2016 - 11.2018
- Assisted 4 clients with learning independent living skills of housekeeping, laundry and cooking
- Monitored and recorded administration of clients' oral and topical medications, and vital signs
- Also notated client's medical events in online database sharing software program
- Verified amount of narcotics (Schedule III, IV) administered to clients with other staff members.
- Developed strong client relationships through consistent communication and attentive service.
Customer Service Specialist
Avant
07.2015 - 09.2015
- Provide accurate information to customer inquiries regarding current or late payments, loan amounts and pending documents needed for loan processing
- Also notate specific client's accounts
- Verify and confirm client's personal information for security purposes
- Assist clients with navigation of personal online account platform on company website
- Maintain average Quality Assurance score of 95% for inbound calls
- Process monthly installment payments for clients and issuance of verbal statement or emailed document for payoff amounts
- Email or fax transaction summary and installment schedule of payments per client request.
Sorting Crew Member
Trinity Tech USA
04.2015 - 07.2015
- Inspected 8 to 10 automotive (fascia, bumper, grille, steering gears) parts per hour for defects, scratches and loose parts before assembly.
- Documented number and type of automotive inventory inspected to provide quality parts for assembly of vehicles.
- Assisted other team members with inspection to achieve monthly goals.
Customer Service Representative
Trust Risk Management Services
02.2014 - 01.2015
- Maintained 92% or above accuracy of data entered of new business and renewal applications for Psychologist's Student Liability and Professional Liability policies
- Used multi-line phone system to answer insureds or applicants inquiries and document clients' voicemails. Also performed outgoing calls for past due policy premiums and pending documents requested from Underwriting Department.
- Actively listened to customers, handled account concerns quickly and escalated major issues to supervisor on shift.
- Processed policy installment payments and premiums due for insureds, new applicants and Business Office policies
- Verified electronically faxed documents are transmitted and received by recipients to properly update accounts.
- Confirmed insureds or applicants' mailing address on returned mail through email contact and record daily amount of mail received.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science in Psychology-Natural Sciences -
Loyola University Chicago
Chicago, IL08.2008
Skills
- People Incorporated Training Institute: Motivational Interviewing Skills
- HeartsaverFirst Aid CPR AED, Medication Administration Certified
- Proficient in Microsoft Suite-PowerPoint, Excel, Word and Outlook Web Access
- Metro Crisis Coordination Program: Suicidal Ideations and Positive Support Strategies for Individuals with ODD & RAD
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Device Specialist I/Trainer
Boston Scientific Corporation
02.2022 - Current
Assistant Program Director/Program Trainer
Amas Incorporated
09.2020 - 10.2021
Designated House Coordinator/Program Supervisor
Fraser
12.2018 - 09.2020
Human Services Technician/Behavioral Modification Assistant
Minnesota Dept. of Human Services
08.2016 - 11.2018
Mental Health Support Specialist
People Incorporated
01.2016 - 11.2018
Customer Service Specialist
Avant
07.2015 - 09.2015
Sorting Crew Member
Trinity Tech USA
04.2015 - 07.2015
Customer Service Representative
Trust Risk Management Services
02.2014 - 01.2015
Bachelor of Science in Psychology-Natural Sciences -
Loyola University Chicago
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