- Playing Sports
- Travelling
- Scuba Diving
- Animals
- Spending time with friends and family
Lesley Kelly
Lawrence
Summary
Personable and strategic thinker with natural ability to connect with customers and enhance their experience. Possesses deep understanding of operational workflows and customer service best practices, coupled with strong data analysis and problem-solving skills. Committed to driving customer satisfaction and operational efficiency through innovative solutions.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Lawrence Veterinary Hospital
01.2025 - Current
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Improved client relations through effective communication and education on pet health needs.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Receptionist
De Soto Veterinary Clinic
01.2024 - 12.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and other messaging systems.
- Collaborated with the practice manager, doctors, and technicians to create new ideas for more fluidity and efficiency.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Client Success Manager
Cobra Command CrossFit
09.2023 - 03.2024
- Spearheaded member retention strategies and initiatives, ensuring high member satisfaction and a strong client base
- Implemented engagement programs and personalized approaches to boost member loyalty and minimize attrition
- Actively managed current client accounts, addressing their needs promptly, and fostering strong client relationships, including identifying and resolving project-related challenges
- Successfully integrated new members into the Cobra Command CrossFit community, ensuring a seamless onboarding process
- Provided guidance, support, and resources for clients.
- Collaborated closely with the General Manager on various special projects to enhance the overall client experience and operational efficiency
Dispatcher
First 2 U Logistix, Amazon DSP
08.2020 - 10.2023
- Efficiently managed and enhanced the quality of driver performance by leveraging direct customer feedback.
- Managed smooth dispatching processes that optimized driver routes, minimized delivery times, and maximized delivery capacity
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 55 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Acknowledged for outstanding performance, receiving the prestigious title of ‘Delivery Associate of the Month’ in January 2021
Housing Coordinator
Aya Healthcare
03.2020 - 03.2020
- During the COVID-19 pandemic, spearheaded an emergency housing initiative to accommodate temporary medical personnel.
- Collaborated with a diverse team to identify suitable short- and long-term housing options for nurses traveling to high-impact areas.
- Skillfully managed all aspects of the initiative, including collecting housing rates, negotiating competitive rates with accommodation providers, and ensuring seamless check-in and check-out processes for medical personnel.
- Applied project management expertise to meet tight deadlines and coordinate logistics efficiently, ensuring that all healthcare professionals had suitable and safe housing during the crisis.
- Leveraged hospitality and event planning skills to create a welcoming and comfortable environment for medical staff, prioritizing their well-being during their stay.
Restaurant Server
Seasons 52
02.2019 - 03.2020
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Restaurant Manager
Entertainment Cruises Inc.
05.2018 - 12.2018
- Operated and managed all restaurant systems, including the point of sale (POS), inventory, purchasing, and reservations system.
- Hired, trained, developed, and managed a diverse team of 50 part-time staff members.
- Collaborated closely with the sales team, providing advice and communication throughout the reservation process.
- Ensured that all client requests were comprehensively addressed.
- Acted as the onsite event coordinator, meticulously overseeing the execution of the schedule of events.
- Monitored and managed monthly budgets, working alongside a second manager to creatively cut labor, bar, and restaurant supplies costs.
- Managed and directed food and beverage service, guaranteeing that guests received high hospitality and service excellence.
Restaurant Supervisor
Entertainment Cruises Inc.
08.2017 - 05.2018
- Collaborated with the manager to execute successful cruises, actively contributing to the entire process from setup to closing out.
- Demonstrated strong project management abilities by ensuring smooth cruise operations.
- Assumed an additional role as a Wedding Coordinator, overseeing both wedding ceremonies and receptions.
- Applied event planning and coordination skills to create memorable and seamless experiences for guests.
- Exhibited strong problem-solving and crisis management skills to address unexpected challenges during weddings and special events.
- Managed food and beverage service, ensuring guests received exceptional hospitality and quality service.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Education
Bachelor of Business Administration - Business Management
Loyola University Chicago
12.2017
Skills
- Effective Communication
- Detail-Oriented Organization
- Strategic Leadership
- Team Management
- Office Administration
- Prioritized Task Management
- Client Relations
- Analytical Problem Solving
- Continuous Improvement Implementation
- Collaborative Relationship Development
- Experienced with Microsoft Office Applications
- Veterinary Standards and Laboratory Procedures
Interests
Timeline
Veterinary Assistant
Lawrence Veterinary Hospital
01.2025 - Current
Receptionist
De Soto Veterinary Clinic
01.2024 - 12.2024
Client Success Manager
Cobra Command CrossFit
09.2023 - 03.2024
Dispatcher
First 2 U Logistix, Amazon DSP
08.2020 - 10.2023
Housing Coordinator
Aya Healthcare
03.2020 - 03.2020
Restaurant Server
Seasons 52
02.2019 - 03.2020
Restaurant Manager
Entertainment Cruises Inc.
05.2018 - 12.2018
Restaurant Supervisor
Entertainment Cruises Inc.
08.2017 - 05.2018
Bachelor of Business Administration - Business Management
Loyola University Chicago
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