Hi, I’m
Lesley Kennedy
Mission Viejo,CA
Summary
Dedicated customer service professional with a passion for problem-solving and ensuring client satisfaction. Provides exceptional care to existing customers and potential prospects, prioritizing their happiness as the ultimate motivation. Committed to delivering top-notch service, consistently going above and beyond to meet and exceed their needs and expectations.
Overview
23
years of professional experience
1
Certification
Work History
Dizzy Bird
Server/Cashier
09.2024 - Current
Job overview
- Company Overview: Server/Cashier in a busy Mediterranean restaurant in the Irvine Spectrum
- Server/Cashier in a busy Mediterranean restaurant in the Irvine Spectrum
Various
Server/Cashier
08.2002 - Current
Job overview
- Worked in multiple restaurants handling front-of-house responsibilities.
- Skilled in boosting sales through effective up-selling techniques.
- Server / Bartender / Hostess
- Some of the restaurants in my experience are Chili's, Charlie's, Macaroni Grill, Absolutely Perfect Catering, Yard House, Long Horn, Corky's, Red Robin.
Red Robin
Server/Waitress
03.2022 - 09.2024
Job overview
- Company Overview: I have worked at 3 different locations of Red Robin across the US
- As a server I have responsibilities like taking orders, making recommendations, being part of a team, reaching goals set by management and corporate, serving food, money management, completing side work and overall customer/consumer satisfaction
- I've held at least 8 jobs in the food service industry in the past 23 years and I love the work
- I have worked at 3 different locations of Red Robin across the US
Corky's Kitchen and Bakery
Server/Waitress
02.2021 - 06.2022
Job overview
- Provided efficient and friendly customer service in a bustling restaurant setting.
- Relocated to Virginia in July 2022, necessitating departure.
IndoSoul Outdoor Furniture
Customer Service & Sales Support
03.2018 - 06.2021
Job overview
- Company Overview: Providing customer service by phone and email and the direct to customer back end sale sites
- Entering sales orders, invoicing, tracking daily inventory
- Sales support for our sales reps, retailers and end users, while driving new sales while assisting and obtaining/retaining new clients
- Receiving and tracking returns by utilizing our RMA (Return Merchandise Authorization) process
- My duties include graphic design for our sales and marketing materials, catalogs, tradeshows, website, product photography and editing
- Creating weekly content, email campaigns and brand awareness
- Writing copy for new and existing products
- Providing customer service by phone and email and the direct to customer back end sale sites
Jasper Technology LLC
Customer Service Supervisor & Online Marketing
02.2017 - 12.2017
Job overview
- Company Overview: Customer service support by phone and email and social media platforms
- RMA's, inventory, e-commerce listings, copywriting for wholesale and retail websites
- Marketing and planning social media campaigns and re-branding
- Increasing social media marketing, following, sales and awareness, working with web developer to create new e-commerce and informative websites
- Graphic design for flyers, logos, websites, tradeshow
- Product photography and editing
- Customer service support by phone and email and social media platforms
Guy & Eva Fashion Jewelry
Lead Customer Service Rep & Sales
03.2011 - 10.2016
Job overview
- Executed sales and marketing initiatives.
- Client Relations + In House Software Training, Sales, Marketing, Forums
Graf-Xolution Print & Signage Shop
Graphic Designer & Production
01.2008 - 01.2011
Job overview
- Company Overview: Graphic designer, customer service and sales
- Developed promotional materials aiming at enhancing market presence.
- Ran machines, upselling items, quotes, light office accounting
- Graphic designer, customer service and sales
Second Image Legal Copy Service
Expeditor
01.2007 - 01.2008
Job overview
- Company Overview: Film Expeditor for Medical Records, Tests, Scans & Imaging
- Film Expeditor for Medical Records, Tests, Scans & Imaging
Education
Citrus CollegeGlendora, CA
Associates Degree from Fine Arts
University of California RiversideRiverside, CA
Digital Arts & Design Certification from Digital Arts & Design
2009
Skills
- Photoshop
- Marketing
- Adobe InDesign
- Sales
- Adobe Illustrator
- Branding
- Adobe After Effects
- Photography
- Customer service
- Graphic Design
- Bartending
- POS
Certification
- ServSafe
- Food Handler Certification
Additional Information - Specific Knowledge And Abilities
- Mac or PC
- Microsoft Office Suite
- Wordpress
- Woocommerce
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Adobe Premier
- Adobe After Effects
- Dreamweaver
- Professional Photo Editing
- High Quality Photography
- Print & Production
- Corel Draw
- Corel Photo Paint
- Digital & Offset Printing
- Large & Small Format Printing
- QuickBooks and Intuit
- IMovie
- Final Cut Pro
- Printing Machine Operation
- Product Manufacture
Timeline
Server/Cashier
Dizzy Bird
09.2024 - Current
Server/Waitress
Red Robin
03.2022 - 09.2024
Server/Waitress
Corky's Kitchen and Bakery
02.2021 - 06.2022
Customer Service & Sales Support
IndoSoul Outdoor Furniture
03.2018 - 06.2021
Customer Service Supervisor & Online Marketing
Jasper Technology LLC
02.2017 - 12.2017
Lead Customer Service Rep & Sales
Guy & Eva Fashion Jewelry
03.2011 - 10.2016
Graphic Designer & Production
Graf-Xolution Print & Signage Shop
01.2008 - 01.2011
Expeditor
Second Image Legal Copy Service
01.2007 - 01.2008
Server/Cashier
Various
08.2002 - Current
Citrus College
Associates Degree from Fine Arts
University of California Riverside
Digital Arts & Design Certification from Digital Arts & Design
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