Gardening
Lesley Kennie
Professional Estate Manager
Fort Myers
Summary
Adept Estate Manager with a proven track record at UHNW Private Residences, specializing in orchestrating memorable events and overseeing comprehensive renovations. Excelled in staff supervision and training, enhancing team performance and service excellence. Skilled in property management and emergency preparedness, consistently ensuring optimal operation and financial efficiency. Demonstrated expertise in luxury service standards and vendor supervision, achieving seamless operational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Estate Manager
Private Residences
Naples, Florida
11.2021 - Current
- Coordinated exceptional events and gatherings on the estate, providing memorable experiences for attendees.
- Hired and managed groundskeepers and seasonal staff ensuring professional and welcoming atmosphere.
- Developed building project budgets and collaborated with designers and contractors.
- Developed tailored training programs for new staff hires, expediting their integration into team operations while enhancing overall performance levels.
- Managed comprehensive property renovations, ensuring timely completion and adherence to budget constraints.
- Mentored estate staff members in best practices, fostering a collaborative work atmosphere focused on excellence in service.
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
- Handled complex logistical arrangements for both domestic and international travel plans.
- Managed household budgets effectively, optimizing resources to meet short-term goals and long-term financial objectives.
- Coordinated seamless transition during seasonal relocations between multiple properties under my direction.
- Created detailed inventories of valuable assets, ensuring accurate recordkeeping for insurance purposes.
- Maintained utmost discretion when dealing with sensitive information related to personal lives or business matters.
- Conducted regular inspections of both interior and exterior of properties for any need maintenance or damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Private Estate Manager
Ratzen Residence
Naples, FL
03.2019 - 12.2021
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
- Developed building project budgets and collaborated with building design teams and contractors.
- Negotiated favorable contracts with suppliers and service providers, securing high-quality goods at competitive prices.
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
- Mentored estate staff members in best practices, fostering a collaborative work atmosphere focused on excellence in service delivery.
- Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
Real Estate Sales Agent
William Raveis Real Estate Inc.
Nantucket, MA
04.2011 - 01.2019
- Generated leads through cold calling, networking, and referral-based marketing strategies.
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
- Successfully closed numerous deals by effectively addressing client concerns and resolving issues promptly during negotiations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Built lasting relationships with satisfied clients who provided referrals, contributing to business growth over time.
- Provided comprehensive representation for clients during negotiations with other agents or potential buyers or sellers.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Increased property sales by providing exceptional customer service and conducting thorough market analysis.
- Expanded client base by consistently following up on potential leads and maintaining a positive professional image.
- Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
Education
Associate of Arts - Business Administration
Fisher College
Boston, MA 05.2001 -
Skills
Staff supervision and training
Personal shopping
Property management
Luxury service standards
Emergency preparedness
Vehicle fleet management
Inventory tracking
Travel arrangements
Staff oversight
Vendor supervision
Accomplishments
Licensed Real Estate Agent
Certified in Ethical Business Practices
Certification
Real Estate License
Interests
Volunteer at Holidays for Hero's
International Travel
Timeline
Estate Manager
Private Residences
11.2021 - Current
Private Estate Manager
Ratzen Residence
03.2019 - 12.2021
Real Estate License
01-2013
Real Estate Sales Agent
William Raveis Real Estate Inc.
04.2011 - 01.2019
Associate of Arts - Business Administration
Fisher College
05.2001 -