Lesley LaLonde
Onaway
Summary
Responsible professional with almost 4 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. I love caring for and being around animals.
Overview
5
5
years of professional experience
Work History
Waitress
EL-BO INN
Onaway
07.2024 - Current
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Set up tables in between patrons to reduce wait times.
- Circulated within assigned areas to assess and address customer needs, prioritizing peak-hour tasks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Developed positive relationships with regular customers through friendly conversation.
- Provided accurate change for cash transactions using a cash register system.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Greeted customers and provided menus.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Served alcoholic beverages responsibly, by state laws.
- Trained new employees to perform duties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Animal Caretaker
Myself
Onaway
04.2020 - Current
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Provides enrichment activities for animals in their care.
- Followed precise feeding instructions and schedules for animals under care.
- Set boundaries through disciplinary teaching and treat training.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Attends veterinary appointments with assigned animals when needed.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Administered medications and treatments as prescribed by veterinarians.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Taught animals sit, stay and other basic commands.
- Transports animals between locations safely and humanely using appropriate equipment.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
- Played with dogs and cats to maintain socialization and reduce stress.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
Education
High School Diploma -
Onaway High School
Onaway, MI05-2025
Skills
- Customer service
- Food safety
- Time management
- Animal care
- Team collaboration
- Cash handling
- Employee training
- Problem solving
- Strong multitasking
- Verbal and written communication
- Safe food handling
- Cleanliness
Accomplishments
- I have a GPA of 3.8 and I'm ranked 7th in my class. I have also been part of the National Honor Society since my Sophomore year of high school and I've been an A-B Honor Student all four years as well. I have been dual enrolling through Alpena Community College since my Sophomore year and I have about one year of classes done towards their Pre-Veterinary Associates Degree. I'm super excited to see what my future in the Veterinary field holds!
Timeline
Waitress
EL-BO INN
07.2024 - Current
Animal Caretaker
Myself
04.2020 - Current
High School Diploma -
Onaway High School
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