Overview
Work History
Education
Skills
References
Timeline
Generic

Lesley Layne

Hartford,CT

Overview

22
22
years of professional experience

Work History

Delivery Specialist

Stop & Shop
Bloomfield, CT
05.2017 - Current

Bar Supervisor

Catch A Fallin' Star
Lithonia, GA
08.2007 - 08.2017
  • Monitored staff performance and provided feedback to ensure quality service delivery.
  • Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
  • Resolved customer complaints in a timely and professional manner.
  • Maintained accurate records of beverage inventories, sales, and costs.
  • Enforced health and safety regulations in the bar area.
  • Trained new employees on proper bar tending techniques and food safety protocols.
  • Assisted with ordering supplies and restocking items as needed.
  • Organized promotional events for the bar including happy hour specials, drink specials.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Coordinated with vendors for special orders or hard-to-find products.
  • Maximized efficiency by delegating tasks to staff members based on their skill sets.
  • Ensured compliance with all local laws regarding alcoholic beverages and tobacco products.
  • Analyzed monthly sales data to identify areas of improvement within the bar environment.
  • Conducted regular inspections of equipment used in the preparation of drinks.
  • Implemented cost control measures to reduce waste without compromising quality standards.
  • Adhered to strict budget guidelines when making purchasing decisions.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.

Bartender

Point Village Resort
Lithonia, GA
09.2002 - 07.2007
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Performed opening and closing duties including restocking supplies.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Greeted guests with friendliness and professionalism.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Education

High School Diploma -

Anchovy High School
Jamaica, West Indies
06-1990

Skills

  • Customer rapport
  • Delivery schedules
  • Safety protocols and procedures
  • Effective Communication
  • Safety Protocols
  • City and non-city driving

References

References available upon request.

Timeline

Delivery Specialist

Stop & Shop
05.2017 - Current

Bar Supervisor

Catch A Fallin' Star
08.2007 - 08.2017

Bartender

Point Village Resort
09.2002 - 07.2007

High School Diploma -

Anchovy High School

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Lesley Layne