Lesley Layne
Hartford,CT
Overview
22
22
years of professional experience
Work History
Delivery Specialist
Stop & Shop
Bloomfield, CT
05.2017 - Current
Bar Supervisor
Catch A Fallin' Star
Lithonia, GA
08.2007 - 08.2017
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
- Resolved customer complaints in a timely and professional manner.
- Maintained accurate records of beverage inventories, sales, and costs.
- Enforced health and safety regulations in the bar area.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Assisted with ordering supplies and restocking items as needed.
- Organized promotional events for the bar including happy hour specials, drink specials.
- Supervised daily operations of the bar including opening and closing procedures.
- Coordinated with vendors for special orders or hard-to-find products.
- Maximized efficiency by delegating tasks to staff members based on their skill sets.
- Ensured compliance with all local laws regarding alcoholic beverages and tobacco products.
- Analyzed monthly sales data to identify areas of improvement within the bar environment.
- Conducted regular inspections of equipment used in the preparation of drinks.
- Implemented cost control measures to reduce waste without compromising quality standards.
- Adhered to strict budget guidelines when making purchasing decisions.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Bartender
Point Village Resort
Lithonia, GA
09.2002 - 07.2007
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Adhered to state regulations regarding serving alcohol responsibly.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Arranged bottles and glasses behind bar to make attractive displays.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
High School Diploma -
Anchovy High School
Jamaica, West Indies06-1990
Skills
- Customer rapport
- Delivery schedules
- Safety protocols and procedures
- Effective Communication
- Safety Protocols
- City and non-city driving
References
References available upon request.
Timeline
Delivery Specialist
Stop & Shop
05.2017 - Current
Bar Supervisor
Catch A Fallin' Star
08.2007 - 08.2017
Bartender
Point Village Resort
09.2002 - 07.2007
High School Diploma -
Anchovy High School