Summary
Overview
Work History
Education
Skills
Certification
Brand Training
Languages
Timeline
Generic

Lesley Madewell

Dayton,OH

Summary

General Manager,known for high productivity and efficiency in task completion. Specialize in strategic planning, customer relationship management, and market analysis. Excel in negotiation, team leadership, and problem-solving to achieve sales targets and drive business growth. Proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Director of Sales

Hilton Garden Inn Hotel-Middletown
Beavercreek, US
08.2023 - Current
  • Developed sales strategies to enhance brand visibility in local markets.
  • Cultivated relationships with corporate clients to drive group bookings.
  • Managed budgets for sales initiatives, ensuring effective allocation of resources.
  • Conducted market research to identify trends and opportunities for growth.
  • Built relationships with customers and industry professionals to establish long-term business growth.
  • Analyzed competitor offerings to refine pricing strategies and maximize revenue.
  • Managed a team of sales personnel to ensure performance goals were met or exceeded.
  • Assisted in developing long-term strategic objectives for the organization's overall success.
  • Developed and implemented sales strategies to maximize revenue growth.

General Manager (GM)

SpringHill Suites by Marriott
Beavercreek, US
07.2023 - 08.2024
  • Managed daily hotel operations ensuring guest satisfaction and service excellence.
  • Developed operational strategies to optimize efficiency and streamline processes.
  • Coordinated with vendors for supplies and services to maintain hotel standards.
  • Oversaw budgeting processes to control costs and allocate resources effectively.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with health, safety, and regulatory standards in hotel operations.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Managed daily operations of hotel, ensuring high service standards and guest satisfaction.
  • Oversaw front desk operations, coordinating staff schedules and training new team members.

Asst. General Manager

Middletown Management-Springhill Suites
Beavercreek, US
05.2023 - 09.2023
  • Assisted in managing daily hotel operations and staff scheduling.
  • Coordinated guest services to ensure high satisfaction levels.
  • Facilitated communication between departments to improve workflow efficiency.
  • Managed inventory and procurement processes for hotel supplies and equipment.
  • Analyzed guest feedback to identify areas for service improvement.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Prepared weekly schedules for staff members based on their availability.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Ensured compliance with company policies, procedures, and regulations.
  • Monitored competitor activity and market trends to stay competitive.

Operations Manager

Woodspring Suites
Vandalia, US
05.2022 - 05.2023
  • Collaborated with construction team and local authorities to meet project deadlines.
  • Achieved multiple awards for property within six to nine months of opening.
  • Managed staff scheduling and front desk coverage to ensure optimal guest services.
  • Coordinated with vendors for timely ordering of kitchen, market, and housekeeping supplies.
  • Assisted front desk agents in handling guest reservations and inquiries.
  • Maintained positive guest relations through follow-up surveys and communication.
  • Facilitated training and education programs for staff development.
  • Ensured open communication channels with regional management and all vendors.

Front Office Manager/Guest Services Supervisor

Tru by Hilton/ Hampton Inn
Huber Heights, US
08.2021 - 06.2022
  • Facilitated guest reservations and in-house support for front desk agents.
  • Oversaw staff scheduling to ensure adequate coverage at front desk.
  • Managed orders for breakfast, kitchen supplies, and housekeeping essentials.
  • Maintained effective communication with all vendors to ensure service quality.
  • Enhanced guest relations through follow-up surveys to gather feedback.
  • Promoted positive communication among staff to foster teamwork.
  • Traveled to another property to assist with housekeeping operations.

Education

College in General Studies - nursing

Miami Valley CTC adult education
Clayton, OH
12.2009

High school diploma - General Studies

Wayne High School
Huber Heights, OH
05.2000

Skills

  • Office Management
  • Administrative experience
  • Budget management
  • Customer relationship management
  • Operational efficiency
  • Staff training
  • Leadership skills
  • Communication skills
  • Problem solving
  • Sales training
  • Profitability optimization
  • Revenue forecasting
  • Vendor management
  • Revenue growth
  • Detail-oriented
  • Verbal and written communication
  • Inventory management
  • Front Desk
  • Night Audit
  • Management
  • Leadership
  • Guest Relations Experience
  • Typing
  • Budgeting
  • Sales strategy
  • Client relationship management
  • Market research

Certification

CPR, 06/01/22, 06/01/25

Brand Training

Hilton University for both General Manager & Director of Sales

PEP program training

R&I - OnQ training

Salesforce 

Work Permit: Authorized to work in the US for any employer

Languages

French
Elementary

Timeline

Director of Sales

Hilton Garden Inn Hotel-Middletown
08.2023 - Current

General Manager (GM)

SpringHill Suites by Marriott
07.2023 - 08.2024

Asst. General Manager

Middletown Management-Springhill Suites
05.2023 - 09.2023

Operations Manager

Woodspring Suites
05.2022 - 05.2023

Front Office Manager/Guest Services Supervisor

Tru by Hilton/ Hampton Inn
08.2021 - 06.2022

College in General Studies - nursing

Miami Valley CTC adult education

High school diploma - General Studies

Wayne High School

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