Lesley Madrigal
Fresno,CA
Overview
4
4
years of professional experience
Work History
Packer
SunWest Fruit
Sanger, CA
01.2019 - 04.2019
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards
- Proved successful working within tight deadlines and a fast-paced environment
- Collaborated with team members to achieve daily goals and meet company objectives
- Completed daily orders with expert picking and packing of shipments
- Inspected items to identify discrepancies and damages and reported to supervisor
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Waitress
El Mercadito
Riverdale, CA
02.2017 - 11.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
- Informed customers about daily and seasonal specials
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Processed orders and sent to kitchen employees for preparation
- Checked guests' identification before serving alcoholic beverages.
Waitress
El Primo's
Caruthers, CA
07.2015 - 01.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Processed orders and sent to kitchen employees for preparation.
Limited Working
Education
Medical Assistant -
San Joaquin Valley College
Fresno, CA09.2023
High School Diploma - Information
Caruthers High School
Caruthers, CA05.2012
Skills
- Product Packaging
- Sealing Machines
- Product Inspections
- Box Building
- Weighing and Measuring
- Daily specials memorization
- Cash handling
- Upselling techniques
- Guest relations management
Timeline
Packer
SunWest Fruit
01.2019 - 04.2019
Waitress
El Mercadito
02.2017 - 11.2018
Waitress
El Primo's
07.2015 - 01.2016
Limited Working
Medical Assistant -
San Joaquin Valley College
High School Diploma - Information
Caruthers High School
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