Lesley McClellan
De Kalb,Illinois
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tracy Prentess State Farm
05.2023 - 08.2023
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Lead Hostess
Union Bar & Grille
06.2022 - 08.2022
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Provided patrons with estimated waiting times during peak service hours.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Also receded 5 star ratings on goggle
Lead Hostess
Crave Bar N Grill
06.2022 - 08.2022
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Provided patrons with estimated waiting times during peak service hours.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
TJX Companies
06.2021 - 07.2022
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Tinley Park High School
Tinley Park, IL05.2022
Skills
- Product Sales
- Computer Skills
- Active Listening and Communication
- Guest Greeting and Seating
- Honest and Dependable
- Sales expertise
- Phone Etiquette
- Supervision and leadership
- Conflict Resolution
- Time Management
- Troubleshooting
- Networking
Accomplishments
- Softball 2018-2022
- Cheerleader 2012-2016
- Wheelchair basketball(volunteer since 2011-2022)
- Consultant for Nvolq
Certification
- CPR and safety certified
- Food and safety certified
- Osha certified
Timeline
Customer Service Representative
Tracy Prentess State Farm
05.2023 - 08.2023
Lead Hostess
Union Bar & Grille
06.2022 - 08.2022
Lead Hostess
Crave Bar N Grill
06.2022 - 08.2022
Cashier
TJX Companies
06.2021 - 07.2022
High School Diploma -
Tinley Park High School
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