Summary
Overview
Work History
Skills
Timeline
Generic

Lesley Mejia

Gilroy,CA

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

I was a temporary store manager for almost a year because they couldn't find anyone for the position. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

99 Cents Only
Gilroy, CA
02.2022 - 05.2024
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.

Key Holder

99 Cents Only
Gilroy, CA
11.2021 - 02.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Cashier

99c Only Store
Gilroy, California
06.2021 - 11.2021
  • Restocked and organized merchandise in front lanes.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register to record transactions accurately and efficiently.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Skills

  • Stock management
  • Employee scheduling
  • Database management
  • New hire training
  • Customer relations
  • Incident reports
  • Scheduling coordination
  • Billing
  • Customer experience
  • Store organization
  • Pricing and markdowns
  • Store operations
  • Inventory counting
  • Flexible schedule
  • Verbal and written communication
  • Stock rotations
  • Customer service
  • Retail operations
  • Shift scheduling
  • Team management
  • Staff management
  • Hiring and training

Timeline

Assistant Store Manager

99 Cents Only
02.2022 - 05.2024

Key Holder

99 Cents Only
11.2021 - 02.2022

Cashier

99c Only Store
06.2021 - 11.2021

Similar Profiles

CREATE PROFILE
Lesley Mejia