Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lesley Mejia-Barajas

Tacoma

Summary

Dynamic professional with strong leadership and exceptional communication skills, experienced as a Lead Hostess at SPIN Seattle. Expert in reservations coordination and brand representation, successfully minimizing customer complaints during peak hours. Proven ability to train staff and enhance service quality, ensuring a welcoming environment for all guests.

Overview

7
7
years of professional experience

Work History

Lead Hostess

SPIN Seattle
10.2022 - Current
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Help set up for large corporate events

Group Life Counselor

Sea Mar Community Health Center Burien
03.2020 - 10.2020
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Determined clients' risk of self-harm or other dangerous behaviors.

Childcare Provider

DSHS
09.2018 - 06.2019
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Provided emotional support and guidance to children during difficult times.
  • Logged information regarding naps, feedings, and any medications administered.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Education

High School Diploma -

Career Link
Seattle
06-2017

Skills

  • Exceptional communication
  • Reservations coordination
  • Strong leadership
  • Task delegation
  • Behavior monitoring
  • Client records management
  • HIPAA
  • Mental health support

Languages

Spanish
Native or Bilingual

Timeline

Lead Hostess

SPIN Seattle
10.2022 - Current

Group Life Counselor

Sea Mar Community Health Center Burien
03.2020 - 10.2020

Childcare Provider

DSHS
09.2018 - 06.2019

High School Diploma -

Career Link

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