Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesley Mier

Haskell,OK

Summary

Accomplished Office Coordinator with a proven track record at Speech and Beyond, enhancing patient care through effective schedule coordination and office management. Excelled in streamlining operations and improving client retention rates by leveraging exceptional customer service and administrative support skills. Demonstrated expertise in records management and client relations, contributing to a more efficient office environment.

Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.

Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.

Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.

Overview

17
17
years of professional experience

Work History

Office Coordinator

Speech and Beyond
04.2023 - 11.2024
  • Processed referrals and secured pre- authorizations for therapy services.
  • Organized schedules for therapy sessions, ensuring efficiency and accuracy.
  • Collaborated with team members to streamline operations and improve patient care.

Office Coordinator

Ramsey Therapy Group
08.2022 - 02.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.

Insurance Coordinator

Eastern Oklahoma Oral and Maxillofacial Surgery
04.2012 - 10.2021
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Obtained prior authorization and precertification for outpatient procedures.

Receptionist

Nationwide Nurses, LLC
01.2008 - 03.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Haskell High School
Haskell, OK
05-1995

Skills

  • Schedule coordination
  • Office administration
  • Office management
  • Customer service
  • Administrative support
  • Client relations
  • File organization
  • Workflow oversight
  • Records management
  • Client relationship management
  • Inventory coordination
  • Document management
  • Mail handling
  • Calendar management
  • Business administration

Timeline

Office Coordinator

Speech and Beyond
04.2023 - 11.2024

Office Coordinator

Ramsey Therapy Group
08.2022 - 02.2023

Insurance Coordinator

Eastern Oklahoma Oral and Maxillofacial Surgery
04.2012 - 10.2021

Receptionist

Nationwide Nurses, LLC
01.2008 - 03.2012

High School Diploma -

Haskell High School
Lesley Mier