LESLEY MOLINA
Gainesville,GA
Summary
To obtain employment with a company that promotes quality products, successfully allowing me to grow in skills and provide me with opportunities to meet and exceed assigned goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Shipping and Receiving Night Shift Team Leader
Gold Creek Foods
05.2023 - 11.2023
- Observed each team member to carry out duties and provided constructive criticism.
- Managed communication between associates and management, addressing key issues and needs.
- Maintained stock of products and ordered new products when stock was running low.
- Trained staff members to perform inventory management, customer service and maintenance.
- Assisted customers with complaints, questions and concerns.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Upheld federal safety standards and environmental disposal protocols.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
Customer Service Representative
Agile Cold Storage
06.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Service Greeter
Milton Martin Toyota
01.2023 - 05.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
PARTS CLERK
KETTYLE CARS
12.2021 - 04.2022
- I assisted customers with finding the right parts for their vehicles with also using my skills to make their visit to finding what they need successful
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Janitorial Staff Member
CLEANING CREW • LA VAQUITA
05.2020 - 05.2021
- My responsibility is to keep a clean environment for customers and make it feel welcomed and safe.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Cashier/Customer Service Associate
Design 360
09.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Highschool Diploma -
LANIER COLLEGE & CAREER ACADEMY
GAINESVILLE GA05.2022
Skills
- Communication
- Leadership
- Problem solving
- Adaptability
- Customer Service
- Active listening
- Time management
- Customer Inquiries
- Staff Supervision
- Supply Requisition
- Loss Prevention Strategies
- Interpersonal Communication Skills
- Equipment Inspection
- Interpreting Job Specifications
- Customer Satisfaction
- Strategic Decision-Making
Accomplishments
- Microsoft office specialist certificate
- Certified in CPR classes
- Awarded for public safety
Timeline
Customer Service Representative
Agile Cold Storage
06.2023 - 09.2023
Shipping and Receiving Night Shift Team Leader
Gold Creek Foods
05.2023 - 11.2023
Service Greeter
Milton Martin Toyota
01.2023 - 05.2023
PARTS CLERK
KETTYLE CARS
12.2021 - 04.2022
Janitorial Staff Member
CLEANING CREW • LA VAQUITA
05.2020 - 05.2021
Cashier/Customer Service Associate
Design 360
09.2018 - 05.2019
Highschool Diploma -
LANIER COLLEGE & CAREER ACADEMY
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