Lesley Munoz
Orange,United States
Summary
Experienced administrative professional with exceptional typing and data entry abilities and results-driven. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With the willingness to learn more skills to add to the list.
Overview
15
15
years of professional experience
Work History
Payroll Administrator/ Human Resources
Clinch-On Cornerbead
02.2023 - Current
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Properly processed invoices which included approvals and matching invoices with receiving documents.
- Printed checks
- Entered figures using 10-key calculator to compute data quickly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
Sales Manager
Allstate Insurance
01.2011 - 07.2022
- Spent ample time with each customer, verbally reviewing, endorsing and explaining documents for client comprehension.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Maintained detailed records of customer information by accurately inputting details and making sure everything is updated.
- Interacted with team members across departments to research and resolve customer issues
- Manager over 50 customer calls per day
- Trained new personnel regarding company operations, policies and servicing or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Upsold additional products and services after identifying customer needs and requirements.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Crew Manager
McDonald's Restaurant
06.2009 - 05.2012
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Education
Bachelor of Science - Human Resoures
California State University Long Beach
Long Beach, CA12.2016
Associate of Arts - Business Administration
Santa Ana College
Santa Ana, CA05.2014
Skills
- Multitasking and Prioritization
- Analytical
- Verbal and Written Communication
- Detail Oriented
- New hire processing
- Maintaining employee records
- Payroll Processing
- Benefits Administration
- Data Entry
- Accounts Payable Processing
- Sage 100
- Accounts Payable
Languages
Spanish
Full Professional
License
Property and Casualty Insurance License #0L31627
Life Insurance License #0L31627
Timeline
Payroll Administrator/ Human Resources
Clinch-On Cornerbead
02.2023 - Current
Sales Manager
Allstate Insurance
01.2011 - 07.2022
Crew Manager
McDonald's Restaurant
06.2009 - 05.2012
Bachelor of Science - Human Resoures
California State University Long Beach
Associate of Arts - Business Administration
Santa Ana College
Similar Profiles
Samantha MuncySamantha Muncy
Emergency Department, Registered Nurse at Clinch Valley Medical CenterEmergency Department, Registered Nurse at Clinch Valley Medical Center
KenLee DeLoachKenLee DeLoach
CNA/ PCT at Clinch Memorial HospitalCNA/ PCT at Clinch Memorial Hospital
Namal KarunarathneNamal Karunarathne
IT Executive at Clinch Advertising LtdIT Executive at Clinch Advertising Ltd
Reauna LewisReauna Lewis
Hostess at Silk Mill GrilleHostess at Silk Mill Grille
Gericca WrightGericca Wright
Family Ambassador at Silverado Memory CareFamily Ambassador at Silverado Memory Care