Lesley Nunez

• Processed sales transactions to prevent long customer wait times.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Observed deadlines, enabling timely completion of tasks.
• Received and distributed incoming mail, messages and packages to appropriate individuals.
• Communicated with customers and employees to answer questions or explain information.
• Coordinated company records and resources to assist team members with special projects.
• Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• Trained office professionals on administrative procedures to keep file handling consistent and accurate.
• Contacted customers regarding account updates and potential problems.
• Processed accounts payable and accounts receivable updates to maintain current financial records.
• Verified policy holder data, including age, contact number and physical address.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Collaborated with fellow team members to manage large volume of claims.
• Handled billing related activities focused on medical specialties.
• Signed payment approvals accepted claims.
• Contributed to training new hires, sharing knowledge and best practices for optimal performance.
• Supported team members with administrative tasks, improving overall efficiency within the department.
• Managed high-volume data input, ensuring accurate and up-to-date records.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Consistently received positive performance reviews from guests.
• Answered phone calls and emails to schedule client appointments.
• enhancing lips and brows to clients satisfaction using my expertise.
• two time certified in permanent makeup .

Processed sales transactions to prevent long customer wait times.

• Communicated with customers and employees to answer questions or explain information.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Organized information by using spreadsheets, databases or word processing applications.
• Collected payments, processed receipts and informed policyholders of outstanding balances.

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Cleaned tables and chairs to prepare dining area for next customers.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.