Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lesley Otero

Lewis Center,OH

Summary

Dynamic HR leader with a proven track record at Installed Building Products, specializing in strategic workforce improvements and employee retention. Expert in training development and conflict resolution, I successfully enhanced operational efficiency and compliance, driving significant business growth while fostering a collaborative workplace culture.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Managing Director, HR

Installed Building Products
06.2024 - Current
  • Directed organizational strategy to enhance operational efficiency across multiple departments.
  • Led cross-functional teams to implement innovative solutions for business challenges.
  • Fostered relationships with stakeholders to support business development initiatives and partnerships.
  • Mentored senior leadership team, promoting professional growth and succession planning within the organization.
  • Championed change management initiatives, driving adoption of new processes and technologies across the organization.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Cultivated a strong organizational culture built on integrity accountability teamwork.
  • Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
  • Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
  • Promoted a culture of continuous learning by investing in employee development programs and resources.

Director, HR

Installed Building Products
06.2022 - 05.2024
  • Developed impactful and strategic partnerships with clients to drive business development.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Assessed final products to check quality and consistency with creative vision.
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
  • Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.

HR Manager

Installed Building Products
05.2019 - 05.2022
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Managed employee disputes by employing conflict resolution techniques.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.

HR Business Partner

Installed Building Products
01.2016 - 05.2019
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Managed full cycle of recruiting, hiring and onboarding new employees.
  • Collaborated with leadership to assess and improve policies across board.
  • Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
  • Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.

HR Administrator

Polaris Early Learning Center
02.2013 - 01.2016
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw hiring, staffing, and labor law compliance.
  • Prepared new hire letters, employee contracts and corporate policies.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Organized company-wide events designed to boost employee morale.

Education

MBA - Human Resources Management

Indiana Wesleyan University
Marion, IN
02.2014

Master of Arts - Psychology

Indiana Wesleyan University
Marion, IN
04.2006

Skills

  • Company Organization
  • Workforce Improvements
  • Staff Compensation
  • Wages and Salary
  • HR Support
  • Training Development
  • Employee Retention
  • Analytical and Critical Thinking
  • Unemployment Claims
  • Strategy Development
  • Organization Procedures
  • Recruiting and Hiring Oversight
  • Performance Reviews
  • Human Resources Team Leadership
  • Benefits Administration
  • Onboarding, Training and Development
  • Exit Interviews and Processes
  • Employee Relations Oversight
  • Compliance management

Certification

  • SHRM-CP

Timeline

Managing Director, HR

Installed Building Products
06.2024 - Current

Director, HR

Installed Building Products
06.2022 - 05.2024

HR Manager

Installed Building Products
05.2019 - 05.2022

HR Business Partner

Installed Building Products
01.2016 - 05.2019

HR Administrator

Polaris Early Learning Center
02.2013 - 01.2016

MBA - Human Resources Management

Indiana Wesleyan University

Master of Arts - Psychology

Indiana Wesleyan University

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