Lesley Pallone
Middletown,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and processing information correctly.
Overview
24
24
years of professional experience
Work History
Cash Apllications
Access Physical Therapy & Wellness
10.2023 - Current
- Maintained strict compliance with HIPAA, CMS, and payer-specific guidelines during payment posting activities.
- Identified trends in payer denials and collaborated with other departments to resolve recurring issues proactively.
- Collaborated closely with coding specialists for accurate charge capture, enabling timely and complete reimbursement from payers.
- Improved payment processing efficiency by implementing automated posting systems.
Call Center Representative/Collections
Horizon Family Medical Group
01.2017 - 04.2023
- Processed debit and credit card and electronic check payments.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Updating insurance and demographics
- Collections department for over due balances through calls and letters.
Clerical Worker
Horton Hospital/Orange Regional Medical Center
03.2001 - 06.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated and scheduled meetings and appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Registered patients for appointments.
- Registered patients for admitting.
- Set up appointments for out patient testing.
- Set up appointments for outpatient special procedures.
- Updated correct insurance information and demographics.
Skills
- Customer Communication
- Customer Support
- Call Center Operations
- Verbal and Written Communication
- Appointment Scheduling
- Records Preparation
- Customer Account Updates
- Clerical Support
- HIPPA Standards
- Multitasking
- Problem-solving
Timeline
Cash Apllications
Access Physical Therapy & Wellness
10.2023 - Current
Call Center Representative/Collections
Horizon Family Medical Group
01.2017 - 04.2023
Clerical Worker
Horton Hospital/Orange Regional Medical Center
03.2001 - 06.2013
Similar Profiles
Kayla BastianKayla Bastian
Patient Coordinator & Aid at Access Physical Therapy & Wellness - NyPatient Coordinator & Aid at Access Physical Therapy & Wellness - Ny
Rebecca SzaboRebecca Szabo
Patient Coordinator at Access Physical Therapy & WellnessPatient Coordinator at Access Physical Therapy & Wellness
Sayra NuñezSayra Nuñez
Patient Coordinator at Access Physical Therapy & WellnessPatient Coordinator at Access Physical Therapy & Wellness
PAIGE MITAPAIGE MITA
Bartender & Server / Company Trainer at Texas RoadhouseBartender & Server / Company Trainer at Texas Roadhouse
Krystal DriverKrystal Driver
People Lead/Human Resource Manager at WalmartPeople Lead/Human Resource Manager at Walmart