Lesley Pendegraft
Summary
Organized and dedicated, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Authorized to work in the US for any employer.
Overview
16
16
years of professional experience
Work History
Compliance Manager
AmpLIFEI INTL LLC
02.2021 - 04.2022
- Develop and implement company policies and regulations
- Oversee all business operations relating to compliance including policies, and procedures
- Monitor control systems to deal with violations of legal rules and internal policies
- Regularly assess the efficiency of control systems and recommend effective improvements
- Review and evaluate company procedures and reports to identify hidden risks or common issues
- Coordinate with different department managers to review all departmental compliance policies
- Perform periodic audits on company procedures and processes
- Chargebacks
- Evaluate Disputes
Compliance Manager
Elepreneurs
11.2017 - 02.2021
- Develop and implement company policies and regulations
- Oversee all business operations relating to compliance including policies, and procedures
- Monitor control systems to deal with violations of legal rules and internal policies
- Regularly assess the efficiency of control systems and recommend effective improvements
- Review and evaluate company procedures and reports to identify hidden risks or common issues
- Coordinate with different department managers to review all departmental compliance policies
- Perform periodic audits on company procedures and processes
- Chargebacks
- Evaluate Disputes
Humana Pharmacy Customer Care Specialist
Humana, Inc,
11.2015 - 04.2017
- Managed customer calls effectively in a complex, fast-paced and challenging call center environment
- Researching claims in Argus & ePost (OMS) for reversals or denials
- Assisting with prior authorizations & tier exceptions needed for prescriptions
- Assisted members' with prescription refills and order status updates
- Resolved pricing and technical problems for customers by asking clear and specific questions
- Met or exceeded service and quality standards every review period
- Professionally and patiently addressed negative customer feedback.
Client Services Team Lead
Worldventures Holdings
09.2009 - 10.2015
- Responsibilities include supervising a team of 10-12 Customer Service Representatives to meet projected goals
- Training & coaching agents on call center applications & sales strategies
- Updating & communicating all policies & procedures
- Analyzed call volume & average call time to monitor Customer Service Representatives performance & productivity
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates
- Provided incentive to increase productivity by offering employees' awards for best customer service
- Initiated operations improvements to improve overall call center productivity
- Interacts with members via live chat & telephone who are seeking customer education & "Tier technical support, which includes basic troubleshooting of the Members Support Websites, e-mail, operating system and member issues & billing questions
- Knowledge regarding online products & integral workings of the members' compensation plan(s) in the
- Domestic & International Markets.
- Defused volatile customer situations calmly and courteously.
Marketing Coordinator
Rosewood Crescent Hotels
02.2006 - 05.2009
- Process purchasing requisitions for invoices & control collateral inventory
- Update & maintain departmental checkbook for both hotel properties
- Prepare and process expense reports for management
- Maintain multiple databases for direct mail, promotions, events, vendor trade accounts & donation requests
- Distribute promotional certificates
- Organize data, proof drafts & coordinate printing with outside printing vendor for quarterly member newsletter
- Coordinate & maintain sales and catering client scheduling database
- Activate private membership accounts for prominent guests and influential clientele
- Produce periodic internal collateral for private membership club & spa.
Skills
- Certification in Leadership Management
- Customer focus & orientation
- Attention to detail
- Computers and Technology
- Administrative Procedures
- Order Placement
- File Organization
- Research and Analytical Skills
- Database and Client Management Systems
- Confidentiality and Data Protection
- Office Equipment Operation
- Remote Conferencing
- Microsoft Office
- Customer Satisfaction
- Database Maintenance
- Organize Files
- HIPAA Guidelines
- Employee Timesheet Processing
- Issue Response and Resolution
- Document and File Management
- Multitasking and Time Management
- Strategic Planning
- Dispute Chargebacks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Compliance Manager
AmpLIFEI INTL LLC
02.2021 - 04.2022
Compliance Manager
Elepreneurs
11.2017 - 02.2021
Humana Pharmacy Customer Care Specialist
Humana, Inc,
11.2015 - 04.2017
Client Services Team Lead
Worldventures Holdings
09.2009 - 10.2015
Marketing Coordinator
Rosewood Crescent Hotels
02.2006 - 05.2009
Similar Profiles
Tiffany SixTiffany Six
Independent Distributor at AmplifeiIndependent Distributor at Amplifei
William ChaWilliam Cha
Shipping and Receiving Clerk at Sinclair Systems Intl. LLCShipping and Receiving Clerk at Sinclair Systems Intl. LLC
Fahd ZafarFahd Zafar
Business Dev Consultant & E-Com Spec (Remote) at FM Elite Intl. LLCBusiness Dev Consultant & E-Com Spec (Remote) at FM Elite Intl. LLC
Lianet LayneLianet Layne
Compliance Manager at PROFESSIONAL STONE SUPPLIERS, INC.Compliance Manager at PROFESSIONAL STONE SUPPLIERS, INC.
Maria MedinaMaria Medina
Compliance Manager at Unlimited Service & Unisex ImageCompliance Manager at Unlimited Service & Unisex Image