Lesley Perez
Davis
Summary
Hardworking, responsible, fast learner are just a couple of my qualities. At every job I have had, I always learn quickly and do my best work. I believe any job one has, we should do our best and with the best attitude as possible. I have experience in customer service as I worked as a cashier. I also have teaching experience and am Phlebotomy certified. I can provide my certification if needed and can give proof of pass for my results for my Phlebotomy state exam.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
UC Davis
Davis, CA
08.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Assistant Teacher
Mrs. Quintero's
Diamond Bar, CA
01.2022 - 12.2022
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Supported student-led discussions and presentations.
- Assessed student progress through observation, testing, and feedback from teachers.
- Collaborated with other staff members to ensure student success.
- Attended faculty meetings as requested by the lead teacher.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Provided one-on-one help to struggling students during study hall sessions.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Participated in professional development workshops related to teaching strategies.
- Prepared reports on student performance for administrators.
- Evaluated student work using established criteria.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Maintained safe, educational environment for students during learning and free play time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Created calm and disciplined classroom environment to improve student focus.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Observed student performance and analyzed individual records to assess progress.
Clinic Volunteer
Dr. Pang
Hacienda Heights, CA
01.2021 - 08.2022
- Provided administrative support to staff, such as filing, answering phones, and scheduling appointments.
- Assisted with patient registration and intake process by collecting vital information from new patients.
- Educated patients about preventative health care measures and provided guidance on healthy lifestyle choices.
- Conducted follow-up phone calls to ensure patient satisfaction with their visit to the clinic.
- Reported any incidents or accidents that occurred during shifts to appropriate supervisors.
- Ensured a safe environment for both patients and staff members by monitoring hallways and waiting rooms while on duty.
- Answered visitor questions, offered directions and escorted to destination.
- Provided reception support and gave general information to visitors and families.
- Performed general cleaning duties, keeping work areas clean and organized.
- Greeted and directed patients and visitors to hospital departments to facilitate front-office procedures.
- Sat with patients in need of companionship and emotional support.
Referee
Cal South Soccer Association Soccer Referee
Chino Hills, CA
01.2015 - 12.2019
- Verified player eligibility prior to match start.
- Organized pre-match meetings with coaches and players to review rules.
- Called fouls, offsides and other infractions during matches.
- Enforced disciplinary action for rule violations.
- Stopped play for injuries or dangerous situations on the field.
- Performed post-game evaluation of team performance.
- Kept accurate records of game results and statistics.
- Issued warnings, cautions and ejections when necessary.
- Maintained order in the stands by dealing with unruly spectators.
- Provided instruction to assistant referees regarding positioning and signals.
- Communicated effectively with coaches, players and officials during games.
- Adhered strictly to FIFA laws of the game while making decisions.
- Observed all safety regulations including heat and humidity guidelines.
- Inspected playing field prior to each match for hazards or debris.
- Administered appropriate punishments for unsportsmanlike conduct.
- Assisted in resolving disputes between teams or coaches.
- Interpreted rules to ensure fair play throughout competition.
- Attended periodic referee training sessions as required.
- Evaluated performances of fellow referees after each match.
- Managed multiple soccer games simultaneously if needed.
- Reported any issues or concerns promptly to league officials.
- Communicated game rules and regulations to players to promote fairness.
- Officiated games and matches, following sports program's rules and regulations.
Education
Bachelor of Science - Human Development, Prehealth
UC Davis
Davis06-2024
Associate of Science - Natural Science
Mount San Antonio College
Walnut05-2021
Associate of Science - Kinesiology
Mount San Antonio College
Walnut05-2021
Associate of Arts - Social And Behavioral Sciences
Mount San Antonio College
Walnut05-2021
Some College (No Degree) - Phlebotomy Certified
Phlebotomy Training Specialist
Sacramento Skills
- Cash Register Operation
- Product Recommendations
- Customer Assistance
- POS Systems
- Payment Processing
- Cash Handling
- Returns processing
- Payment Collection
- Customer Service
- Product Knowledge
- Conflict Resolution
- Merchandise Restocking
- Order Taking
- Customer service excellence
- Complex Problem-Solving
- Issue Resolution
- Decision-Making
- Problem-Solving
- Reliability
- Excellent Communication
- Time management abilities
- Interpersonal Communication
- Relationship Building
- Problem-solving aptitude
- Self Motivation
Affiliations
- Soccer
- Honors society member
- Student at UC Davis
- Cashier worker
Accomplishments
- Honors
- Member of Honors Society; Prytanean Honors Society
Certification
- Phlebotomy Certified
- Phlebotomy State Exam: PASS
- Working on externship to obtain my Phlebotomy License
Languages
English
Native/ Bilingual
Spanish
Professional
Clinic Volunteer
- more than 1000 clinical volunteer hours working for Dr. Pang
Volunteering
- Have many volunteer hours accumlated; over the years
References
References available upon request.
Timeline
Cashier
UC Davis
08.2023 - Current
Assistant Teacher
Mrs. Quintero's
01.2022 - 12.2022
Clinic Volunteer
Dr. Pang
01.2021 - 08.2022
Referee
Cal South Soccer Association Soccer Referee
01.2015 - 12.2019
Bachelor of Science - Human Development, Prehealth
UC Davis
Associate of Science - Natural Science
Mount San Antonio College
Associate of Science - Kinesiology
Mount San Antonio College
Associate of Arts - Social And Behavioral Sciences
Mount San Antonio College
Some College (No Degree) - Phlebotomy Certified
Phlebotomy Training Specialist