Lesley Perez
Del Valle,TX
Summary
Dedicated Cashier Team Lead with expertise in customer engagement, staff training, and conflict resolution. Proven ability to enhance team performance and improve customer satisfaction through effective point-of-sale system management.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
HMSHost
Del Valle, Texas
05.2021 - 11.2025
- Trained new cashiers on point-of-sale systems and customer service techniques.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Scanned items and checked pricing on cash register for accuracy.
- Developed strong working relationships with team members to foster collaboration.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted customers with locating items within the store when requested.
Ticket Seller
Plaza De Toros
Austin, Texas
07.2019 - 09.2020
- Provided information on event schedules and seating options to patrons.
- Processed cash and electronic payments for ticket transactions.
- Resolved customer inquiries and concerns regarding ticketing issues.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints in a professional manner.
- Processed payments for tickets using cash, credit cards or other forms of payment.
- Greeted customers, answered questions and provided assistance with ticket purchases.
Food Attendant
Wendy's Restaurant
Austin, Texas
11.2018 - 04.2019
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Assisted customers with menu selections and special dietary needs.
- Operated cash register, processed payments, and handled customer transactions.
- Restocked supplies and ingredients to maintain optimal inventory levels.
- Ensured that all food products were stored properly in accordance with health regulations.
- Provided exceptional service that reflected restaurant standards and core values.
Education
High School Diploma -
Adkins High School
Austin, TX05-2020
Skills
- Point-of-sale systems
- Cash handling
- Inventory management
- Customer engagement
- Staff training
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Cashier Team Lead
HMSHost
05.2021 - 11.2025
Ticket Seller
Plaza De Toros
07.2019 - 09.2020
Food Attendant
Wendy's Restaurant
11.2018 - 04.2019
High School Diploma -
Adkins High School