Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Lesley Pugh

Lesley Pugh

Navarre,FL

Summary

Quality-oriented professional with over 15 years of experience and a proven knowledge of back-office operations, customer service and data entry. Aiming to leverage skills to successfully fill the administrative role.

Overview

25
25
years of professional experience

Work History

Associate

Kohl's
08.2018 - Current
  • Work varied hours, days, nights and weekends as business needs dictate.
  • Manage customer relations and customer service through daily communication and interaction and Point of Sales.
  • Maximize customer interactions by promptly identifying needs and wants.
  • Increase customer satisfaction significantly within department.
  • Mentor and coach other team members to meet daily sales goals.
  • Stock merchandise and organize displays.
  • Process Amazon returns.
  • Pick online orders (Omni and BOPUS)
  • Enhanced product presentation and promotional material displays, working alongside retail representatives
  • Provided product price information to customers

Production Coordinator

And Services
05.2022 - 01.2023
  • Oversee scheduling of HVAC Replacement jobs to ensure appropriate placement of crews and most efficient use of company resources.
  • Keep production schedules up-to-date. Ensures appropriate equipment is available and operative, special products are pre-ordered, inventory supply is available, and installation crews understand specifications, location, and duration of jobs. Request purchase order numbers to order and track production materials and supplies.
  • Support daily needs of Production Crews to keep each job moving forward.
  • Assist applying for and receiving permits in appropriate counties, which require permitting.
  • Encourage continuous improvement and find ways to gain efficiencies. Review pictures jobs are installed and completed according to quality standards in Alporta.
  • Collaborate with other managers to create efficiencies related to production activities.
  • Outbound confirmation calls to scheduled replacement customers, prior to installation.
  • Outbound Happy Calls to newly installed customer's for each install to make sure we delivered what we promised.
  • Inbound calls taking and scheduling as demand dictates.

Operations Coordinator

Blue Line Corporation
03.2016 - 05.2022
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Worked with vendors to make purchases and reconcile invoices.
  • Reconciled monthly operating budgets and shared information with senior management team.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Maintained clear and accurate operations, spreadsheets, documents, procedures for reference and audit purposes. ISO 9001 International Standards.
  • Answered multi phone lines and transfer calls to operate department.

Supply Technician /Counselor

AECOM/AC First - Personal Property, Shipping Offic
08.2010 - 01.2016
  • Liaison between customer and Defense Federal Accounting Service computing, correcting and researching any discrepancies and/or providing specific guidance for corrective action when returning action to input source.
  • Processed all vendor payments and customer reimbursements by electronic funds transfer.
  • Reviewed Permanent Change of Station Orders to verify entitlements, consisting of weight allowance, move designated code for cost/ appropriation of military and civilian personnel, and their dependents.
  • Briefed up to 600 service members regarding their permanent change of station, deployment, and re-deployment, and re-deployment, to include students and personnel.
  • Utilized Defense Personal Property System - DPS to allocate domestic and international personal property shipment to commercial carrier industry and assisted in self-counseling.
  • Maintained customers personnel files, to include non-temporary storage and retirement extensions. Operated typewriter, scanner, personal computer, and other office automation tools, using Microsoft Office Suite and other programs within organization.

Passenger Travel Lead

CACI/IAP Worldwide Services/Raytheon Tech Serv.
08.2002 - 08.2010
  • Served as liaison between Contracting Office Representative and Carlson Wagonlit/Sato Travel.
  • Managed and performed all phases of passenger movements worldwide.
  • Updated regulations and implemented changes in travel policies.
  • Authorized and determined individual travel entitlements through review of orders, arranged and coordinated travel with Carlson Wagonlit, using Sabre System.
  • Reconciled five different, credit card accounts and reordered for payment to Defense Finance and Accounting Service., using Defense Travel System and RECON.
  • Maintained department's progress report on weekly basis.

Education

Master of Arts - Health Administration

Webster University
Fort Bliss, TX
10.2015

Bachelor of Science - Social Psychology

Park University
Fort Bliss, TX
09.2009

Associate of Science - Social Psychology Dual Business Management

Park University
Fort Bliss, TX
08.2009

Skills

  • Excellent Customer Service Skills
  • Typing speed: 50 words per minute
  • Proven capabilities to work efficiently and effectively under pressure
  • Successfully handles multiple tasks
  • Maintaining Records
  • Operational Requirements
  • Point Of Sale Knowledge

Timeline

Production Coordinator

And Services
05.2022 - 01.2023

Associate

Kohl's
08.2018 - Current

Operations Coordinator

Blue Line Corporation
03.2016 - 05.2022

Supply Technician /Counselor

AECOM/AC First - Personal Property, Shipping Offic
08.2010 - 01.2016

Passenger Travel Lead

CACI/IAP Worldwide Services/Raytheon Tech Serv.
08.2002 - 08.2010

Master of Arts - Health Administration

Webster University

Bachelor of Science - Social Psychology

Park University

Associate of Science - Social Psychology Dual Business Management

Park University

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Lesley Pugh