Lesley Pugh
Navarre,FL
Summary
Quality-oriented professional with over 15 years of experience and a proven knowledge of back-office operations, customer service and data entry. Aiming to leverage skills to successfully fill the administrative role.
Overview
25
25
years of professional experience
Work History
Associate
Kohl's
Fort Walton Beach, FL
08.2018 - Current
- Work varied hours, days, nights and weekends as business needs dictate.
- Manage customer relations and customer service through daily communication and interaction and Point of Sales.
- Maximize customer interactions by promptly identifying needs and wants.
- Increase customer satisfaction significantly within department.
- Mentor and coach other team members to meet daily sales goals.
- Stock merchandise and organize displays.
- Process Amazon returns.
- Pick online orders (Omni and BOPUS)
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Provided product price information to customers
Production Coordinator
And Services
Fort Walton Beach, FL
05.2022 - 01.2023
- Oversee scheduling of HVAC Replacement jobs to ensure appropriate placement of crews and most efficient use of company resources.
- Keep production schedules up-to-date. Ensures appropriate equipment is available and operative, special products are pre-ordered, inventory supply is available, and installation crews understand specifications, location, and duration of jobs. Request purchase order numbers to order and track production materials and supplies.
- Support daily needs of Production Crews to keep each job moving forward.
- Assist applying for and receiving permits in appropriate counties, which require permitting.
- Encourage continuous improvement and find ways to gain efficiencies. Review pictures jobs are installed and completed according to quality standards in Alporta.
- Collaborate with other managers to create efficiencies related to production activities.
- Outbound confirmation calls to scheduled replacement customers, prior to installation.
- Outbound Happy Calls to newly installed customer's for each install to make sure we delivered what we promised.
- Inbound calls taking and scheduling as demand dictates.
Operations Coordinator
Blue Line Corporation
San Antonio, TX
03.2016 - 05.2022
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Worked with vendors to make purchases and reconcile invoices.
- Reconciled monthly operating budgets and shared information with senior management team.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Maintained clear and accurate operations, spreadsheets, documents, procedures for reference and audit purposes. ISO 9001 International Standards.
- Answered multi phone lines and transfer calls to operate department.
Supply Technician /Counselor
AECOM/AC First - Personal Property, Shipping Offic
Fort Bliss, TX
08.2010 - 01.2016
- Liaison between customer and Defense Federal Accounting Service computing, correcting and researching any discrepancies and/or providing specific guidance for corrective action when returning action to input source.
- Processed all vendor payments and customer reimbursements by electronic funds transfer.
- Reviewed Permanent Change of Station Orders to verify entitlements, consisting of weight allowance, move designated code for cost/ appropriation of military and civilian personnel, and their dependents.
- Briefed up to 600 service members regarding their permanent change of station, deployment, and re-deployment, and re-deployment, to include students and personnel.
- Utilized Defense Personal Property System - DPS to allocate domestic and international personal property shipment to commercial carrier industry and assisted in self-counseling.
- Maintained customers personnel files, to include non-temporary storage and retirement extensions. Operated typewriter, scanner, personal computer, and other office automation tools, using Microsoft Office Suite and other programs within organization.
Passenger Travel Lead
CACI/IAP Worldwide Services/Raytheon Tech Serv.
Fort Bliss, TX
08.2002 - 08.2010
- Served as liaison between Contracting Office Representative and Carlson Wagonlit/Sato Travel.
- Managed and performed all phases of passenger movements worldwide.
- Updated regulations and implemented changes in travel policies.
- Authorized and determined individual travel entitlements through review of orders, arranged and coordinated travel with Carlson Wagonlit, using Sabre System.
- Reconciled five different, credit card accounts and reordered for payment to Defense Finance and Accounting Service., using Defense Travel System and RECON.
- Maintained department's progress report on weekly basis.
Education
Master of Arts - Health Administration
Webster University
Fort Bliss, TX10.2015
Bachelor of Science - Social Psychology
Park University
Fort Bliss, TX09.2009
Associate of Science - Social Psychology Dual Business Management
Park University
Fort Bliss, TX08.2009
Skills
- Excellent Customer Service Skills
- Typing speed: 50 words per minute
- Proven capabilities to work efficiently and effectively under pressure
- Successfully handles multiple tasks
- Maintaining Records
- Operational Requirements
- Point Of Sale Knowledge
Timeline
Production Coordinator
And Services
05.2022 - 01.2023
Associate
Kohl's
08.2018 - Current
Operations Coordinator
Blue Line Corporation
03.2016 - 05.2022
Supply Technician /Counselor
AECOM/AC First - Personal Property, Shipping Offic
08.2010 - 01.2016
Passenger Travel Lead
CACI/IAP Worldwide Services/Raytheon Tech Serv.
08.2002 - 08.2010
Master of Arts - Health Administration
Webster University
Bachelor of Science - Social Psychology
Park University
Associate of Science - Social Psychology Dual Business Management
Park University