Lesley Puza
Port St Lucie
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
36
36
years of professional experience
Work History
Receptionist
Vero Beach Veterinary Hospital
Vero Beach, Florida
09.2021 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Coordinated communication between veterinary staff and clients, enhancing workflow efficiency.
- Maintained accurate patient records using veterinary management software systems.
- Scanning and inputting medical records
- Filling prescriptions
- Assist Doctor and Technician with patients
- Handled cash and credit card transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted in inventory management, tracking supplies to support hospital operations effectively.
- Answered phone promptly and directed incoming calls to correct personnel.
- Resolved client problems and complaints.
- Corresponded with clients through email, telephone, or texting.
Office Clerk
SISTERS TOWING & TRANSPORTATION
West Palm Beach, Florida
08.2018 - 09.2021
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Billing & processing payments of invoices.
- Assist with traffic control on major accidents.
- Dispatch tow trucks
Office Clerk
KAUFF’S TRANSPORTATION SYSTEMS
West Palm Beach, Florida
08.2002 - 07.2018
- Managed daily office operations, ensuring efficient workflow and organization.
- Processed incoming and outgoing correspondence, maintaining accurate records for reference.
- Coordinate cars being transported back and forth with auto brokers.
- Process vehicles that are towed in to the tow yard.
- Developed filing systems that improved document retrieval efficiency by streamlining processes.
- Place liens and get titles or certificate of destruction for vehicles to be sold.
- Dispatch tow trucks
Office Clerk
KING’S WRECKER SERVICE
West Palm Beach, Florida
08.2001 - 07.2002
- Dispatch tow trucks.
- Managed daily office operations, ensuring efficient workflow and organization.
- Handled incoming business and client requests for information and assistance.
- Process vehicles that are towed in to the yard
- Billing and collecting payment of invoices
Office Clerk
KAUFF’S TRANSPORTATION SYSTEMS
West Palm Beach, Florida
12.1999 - 08.2001
- Managed daily office operations, ensuring efficient workflow and organization.
- Processed incoming and outgoing correspondence, maintaining accurate records for reference.
- Coordinate cars being transported back and forth with auto brokers.
- Process vehicles that are towed in to the tow yard.
- Developed filing systems that improved document retrieval efficiency by streamlining processes.
- Place liens and get titles or certificate of destruction for vehicles to be sold.
- Dispatch tow trucks
Office Clerk
WASTE MANAGEMENT
Fort Pierce, Florida
04.1999 - 12.1999
- Coordinated daily dispatch operations to optimize route efficiency and service delivery.
- Communicated with drivers to ensure timely pick-up and delivery of shipments.
- Communicated with drivers and personnel to coordinate timely service to customers.
- Provided exceptional customer service to callers, remaining patient and understanding to the issue.
- Processed invoices for dispatched orders to provide proof of transaction.
Office Clerk
KAUFF’S TRANSPORTATION SYSTEMS
West Palm Beach, Florida
05.1990 - 04.1999
- Managed daily office operations, ensuring efficient workflow and organization.
- Processed incoming and outgoing correspondence, maintaining accurate records for reference.
- Coordinate cars being transported back and forth with auto brokers.
- Process vehicles that are towed in to the tow yard.
- Developed filing systems that improved document retrieval efficiency by streamlining processes.
- Place liens and get titles or certificate of destruction for vehicles to be sold.
- Dispatch tow trucks
Education
High School diploma -
Palm Beach Gardens High School
Palm Beach Gardens, Florida06-1982
Skills
- Basic accounting
- Typing speed 60-75 wpm
- Service-oriented mindset
- 10 key calculator
- Detail Oriented
- Data entry
- Telephone skills
- Organization skills
- Customer and client relations
- Scheduling appointments
Timeline
Receptionist
Vero Beach Veterinary Hospital
09.2021 - Current
Office Clerk
SISTERS TOWING & TRANSPORTATION
08.2018 - 09.2021
Office Clerk
KAUFF’S TRANSPORTATION SYSTEMS
08.2002 - 07.2018
Office Clerk
KING’S WRECKER SERVICE
08.2001 - 07.2002
Office Clerk
KAUFF’S TRANSPORTATION SYSTEMS
12.1999 - 08.2001
Office Clerk
WASTE MANAGEMENT
04.1999 - 12.1999
Office Clerk
KAUFF’S TRANSPORTATION SYSTEMS
05.1990 - 04.1999
High School diploma -
Palm Beach Gardens High School