Hi, I’m
Lesley Real
Rome,ME
Overview
19
years of professional experience
Work History
Maine General Medical CenterAugusta, ME
Unit Secretary/NUA
03.2000 - 03.2019
Job overview
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
MaineGeneral Health/GrayBirch Augusta, ME
Scheduling Coordinator
05.2015 - 05.2018
Job overview
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Implemented time-blocking and schedule notifications to optimize time management.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for Number employees.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Messalonskee High SchoolOakland, ME
GENERAL STUDIES
06.1988
University Overview
Skills
- Document Management
- Medical Office Administration
- Incoming Call Management
- Patient Chart Maintenance
- Nursing Station Operations
- Medical Billing Knowledge
- Medication Stock Orders
- Incoming Call Reception
- Patient Database Updates
- Telephone Reception
- Patient Data Confidentiality
- Outpatient Care
- Patient Scheduling
- Electronic Recordkeeping
- Inpatient Care
- Unit Secretary Training
- Appointment Scheduling
- Medical Records Management
- Customer Service
- Training and Coaching
- Clinical Support
- Patient Records Maintenance
- Insurance Verification
- Multitasking Abilities
- Patient Scheduling Expertise
- Conflict Resolution Techniques
- HIPAA Compliance Understanding
- Interpersonal Skills
- Computer Literacy
- Healthcare Industry Knowledge
- Medical Records Maintenance
- Medical Billing Familiarity
- Administrative Support
- Office Equipment Operation
- Data Entry Accuracy
- Team Collaboration
- Customer Service Orientation
- Appointment Setting
- Patient Confidentiality Practices
- Strong Organization
- Decision Making Abilities
- Detail-Oriented Approach
- Adaptability and Flexibility
- Medical Terminology Proficiency
- Professional Telephone Etiquette
- Problem Solving Aptitude
- Excellent Communication
- Meeting Coordination
- Resource Coordination
- Data Entry
- Documentation Review
- Medical Terminology
- Referral Verification
- Medical Billing
- Invoice Preparation
- Medical Coding
- Regulatory Documentation
- Employee Scheduling
- Message and Report Transcription
- Equipment Troubleshooting and Maintenance
- Basic Life Support for Health Care Providers (BLS)
- Heartsaver First Aid
- Certified Medical Administrative Specialist
- Medical Recordkeeping
- Patient Referral
- Medical Report Preparation
- Office Coordination
- Order Purchasing
- Bookkeeping
- Documentation and Recordkeeping
- Heartsaver CPR AED
- Organization and Time Management
- Pediatric Advanced Life Support (PALS)
- Supply Ordering
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Scheduling Tests and Procedures
- Computer Proficiency
- Claim Forms
- Patient Interviewing
- Clerical Support
Timeline
Scheduling Coordinator
MaineGeneral Health/GrayBirch
05.2015 - 05.2018
Unit Secretary/NUA
Maine General Medical Center
03.2000 - 03.2019
Messalonskee High School
GENERAL STUDIES