Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lesley Real

Rome,ME

Overview

19
years of professional experience

Work History

Maine General Medical Center

Unit Secretary/NUA
03.2000 - 03.2019

Job overview

  • Maintained patient confidentiality in line with HIPAA regulations.
  • Managed incoming calls and directed to appropriate department.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Monitored inventory levels and advised management of need for replenishment.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assisted with medical coding and billing tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Received and routed laboratory results to correct clinical staff members.

MaineGeneral Health/GrayBirch

Scheduling Coordinator
05.2015 - 05.2018

Job overview

  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Implemented time-blocking and schedule notifications to optimize time management.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
  • Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for Number employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Messalonskee High School
Oakland, ME

GENERAL STUDIES
06.1988

University Overview

Skills

  • Document Management
  • Medical Office Administration
  • Incoming Call Management
  • Patient Chart Maintenance
  • Nursing Station Operations
  • Medical Billing Knowledge
  • Medication Stock Orders
  • Incoming Call Reception
  • Patient Database Updates
  • Telephone Reception
  • Patient Data Confidentiality
  • Outpatient Care
  • Patient Scheduling
  • Electronic Recordkeeping
  • Inpatient Care
  • Unit Secretary Training
  • Appointment Scheduling
  • Medical Records Management
  • Customer Service
  • Training and Coaching
  • Clinical Support
  • Patient Records Maintenance
  • Insurance Verification
  • Multitasking Abilities
  • Patient Scheduling Expertise
  • Conflict Resolution Techniques
  • HIPAA Compliance Understanding
  • Interpersonal Skills
  • Computer Literacy
  • Healthcare Industry Knowledge
  • Medical Records Maintenance
  • Medical Billing Familiarity
  • Administrative Support
  • Office Equipment Operation
  • Data Entry Accuracy
  • Team Collaboration
  • Customer Service Orientation
  • Appointment Setting
  • Patient Confidentiality Practices
  • Strong Organization
  • Decision Making Abilities
  • Detail-Oriented Approach
  • Adaptability and Flexibility
  • Medical Terminology Proficiency
  • Professional Telephone Etiquette
  • Problem Solving Aptitude
  • Excellent Communication
  • Meeting Coordination
  • Resource Coordination
  • Data Entry
  • Documentation Review
  • Medical Terminology
  • Referral Verification
  • Medical Billing
  • Invoice Preparation
  • Medical Coding
  • Regulatory Documentation
  • Employee Scheduling
  • Message and Report Transcription
  • Equipment Troubleshooting and Maintenance
  • Basic Life Support for Health Care Providers (BLS)
  • Heartsaver First Aid
  • Certified Medical Administrative Specialist
  • Medical Recordkeeping
  • Patient Referral
  • Medical Report Preparation
  • Office Coordination
  • Order Purchasing
  • Bookkeeping
  • Documentation and Recordkeeping
  • Heartsaver CPR AED
  • Organization and Time Management
  • Pediatric Advanced Life Support (PALS)
  • Supply Ordering
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Scheduling Tests and Procedures
  • Computer Proficiency
  • Claim Forms
  • Patient Interviewing
  • Clerical Support

Timeline

Scheduling Coordinator
MaineGeneral Health/GrayBirch
05.2015 - 05.2018
Unit Secretary/NUA
Maine General Medical Center
03.2000 - 03.2019
Messalonskee High School
GENERAL STUDIES

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Lesley Real