Lesley Reyes
North Hollywood,CA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Care Coordinator/ Finance Assistant
Tender Home Health
Granada Hills, CA
08.2019 - Current
- Complete skilled administrative work to support all office staff and operational requirements by maintaining strong relationships with hospitals, clinicians, and pharmacies
- Assist with directing day-to-day administrative and operational functions for nearly 250 patients, providing guidance and leadership to over 25 employees across more than 3 departments.
- Manage master calendar and schedule appointments for various providers based on optimal patient loads and clinician availability
- Set up meetings with key stakeholders regarding action plans for collections
- Conduct weekly new hire orientations and training sessions, as well as train current employees on new systems, equipment, and procedures
- Analyze and solve multifaceted problems that affect executive leaders, business initiatives, nurses, and patients
- Improve office operations by automating client correspondence, record tracking, and data communications
- Document patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Input financial data and produce reports using Quickbooks. Gather and collect all financial information for business and verify accuracy in the system.
- Monitor and inspect staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
Teaching Assistant
Valley Charter Elementary School
Mission Hills, CA
08.2016 - 01.2019
- Supported instructor with test administration, curriculum development, assignment grading, and project-based learning
- Multi-subject experience - Math, English, Social Studies, Character Education, Co-taught Social Justice lessons for 44 students.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and character development
- Supported student learning objectives through personalized and small group assistance
- Assigned grades for coursework and tests using an answer key, recorded results, and informed instructor of performance
- Oversaw students in the classroom and common areas, monitored, enforced rules, and supported lead teachers
- Participated in professional development opportunities and attended in-services and seminars
- Collaborated with other teaching assistants from other grade levels in preparing for annual read-a-thons and projects.
Enrichment Teacher
Enrichment Education
Mission Hills, CA
09.2018 - 01.2019
- Organized instruction material, including constructing bulletin boards and setting up work areas
- Lead lessons and activities based on a 6-8 week curriculum from science, history, art, and sports
- Implemented reading and writing workshops to increase student literacy and support school reading programs
- Met with parents to resolve conflicting educational priorities and issues
- Promoted physical, mental, and social development by implementing classroom games and outdoor recreational activities
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Key Holder
Owls
Porter Ranch, CA
02.2015 - 08.2016
- Performed store opening, closing, and shift change actions, including completing accurate shift log, and to keep operations efficient.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
Sales Associate
Cotton On
Northridge, CA
10.2014 - 01.2015
- Maintained organized, presentable merchandise to drive continuous sales, processed transaction and handled cash registry
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise based on their needs
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Applied security and loss prevention training toward recognizing risks and reducing store theft
Education
Master of Science - Healthcare Administration
07.2023
Bachelor of Science - Public Health
05.2018
Minor in Child and Adolescent Development
- Dean's list
- National Society of Collegiate Scholars
- Educational Opportunity Program (EOP)
- Kappa Kappa Gamma Sorority - Member (2014-2018)
- Filipino American Student Association (2013-2015)
High School Diploma -
05.2013
Skills
- Case management proficiency
- Verbal and Written Communication
- Employee Work Scheduling
- Critical Thinking
- MS Office
- Documentation proficiency
- Indirect Patient Care, knowledgeable in interpreting physician orders
- Strong Work ethic, efficient, responsible and organized
- Learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively
- EMR / EHR
Certification
- Certified Basic Medical Spanish
- Certified Lactation Education
- CAPM - Certified Associate in Project Management - in progress
Languages
English
Native or Bilingual
Tagalog
Professional Working
Cebuano
Professional Working
Affiliations
American Public Health Association [2019 - present]
Activities
3 Wins Fitness - Internship [2017-2018]
- Entering qualitative and quantitative data onto the 3 WINS Fitness data-entry and reporting system.
- Assist the Director of Evaluation and Project Director in data analysis.
- Assist in publishing and disseminates findings in various formats, targeting specific audiences i.e. prepare technical reports for submission to 3 WINS Fitness meetings, summits, and other professional gatherings.
CSUN Panhellenic Council - Recruitment Counselor - Rho Gamma [2017]
- Advised potential new members in search for organizations that aligned with their own values
- Knowledgeable about CSUN’s Panhellenic community
- Served as a role model with unbiased views and promoted Greek unity
Kappa Kappa Gamma - Risk Management Chairman [2015]
- Responsible for guaranteeing the safety and wellbeing of chapter members at all times
- Knowledgeable about Fraternity Bylaws, Standing Rules and Policies
- Educated other organizations about Kappa policies and liaisons to other organizations
- Delegated Tasks to committee members to assist during events
Timeline
Senior Care Coordinator/ Finance Assistant - Tender Home Health
08.2019 - Current
Enrichment Teacher - Enrichment Education
09.2018 - 01.2019
Teaching Assistant - Valley Charter Elementary School
08.2016 - 01.2019
Key Holder - Owls
02.2015 - 08.2016
Sales Associate - Cotton On
10.2014 - 01.2015
Mount Saint Mary's University - Master of Science, Healthcare Administration
California State University - Northridge - Bachelor of Science, Public Health
Temecula Valley High School - High School Diploma,