Lesley Rhoden
Jacksonville,AR
Summary
Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Realtor
Century 21 Lighthouse Realty
08.2024 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Nursing Assistant
CVS Minute Clinic
04.2023 - 07.2024
- Performed routine office tasks necessary for office operation and presentation.
- Communicated medical need for patient visits to scheduling department.
- Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
- Contributed to team efficiency by promptly responding to calls for assistance from nursing staff.
- Ensured accuracy in medical records by diligently updating and maintaining patient information.
- Optimized workflow processes by managing inventory of supplies and equipment within the unit.
- Supported physicians during examinations or procedures, effectively anticipating needs for a more seamless process.
Nursing Assistant
Arbor
09.2021 - 05.2024
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
High School Diploma -
Cornerstone Christian
Townsend, GA05.2000
Skills
- Multitasking proficiency
- Vital signs monitoring
- HIPAA Compliance Understanding
- Basic Life Support Certification
- Patient Confidentiality Maintenance
- Interpersonal Communication Abilities
- Compassionate Patient Support
- Healthcare software navigation
- HIPAA knowledge
- Clinical Documentation
- Teamwork and Collaboration
- Customer Service
Certification
- Graduate, REALTOR® Institute (GRI) - National Association of Realtors.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Highly motivated, customer driven, looking to learn new things.
With over 20 years experience in customer service, I have worked in various jobs, I have worked in retail as well as healthcare and now in real estate sales, I believe that customers are the foundation of any job and that's why I strive to put every customer first. I am highly motivated and love to learn new things. Knowledge is power.
Languages
English
Full Professional
Timeline
Realtor
Century 21 Lighthouse Realty
08.2024 - Current
Nursing Assistant
CVS Minute Clinic
04.2023 - 07.2024
Nursing Assistant
Arbor
09.2021 - 05.2024
- Graduate, REALTOR® Institute (GRI) - National Association of Realtors.
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
High School Diploma -
Cornerstone Christian
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