Lesley Ann Roberts
Hyattsville,MD
Summary
Professional, proactive and detail-oriented Coordinator with extensive experience supporting senior leadership through efficient project management, scheduling, and organizational skills. Proficient in Microsoft Office Suite, Google Suite, and Adobe Acrobat, with proven ability to prioritize competing tasks, manage sensitive information with discretion, and drive operational efficiency. Adept at building rapport across all organizational levels, enhancing team collaboration, and maintaining a high standard of confidentiality.
Overview
18
18
years of professional experience
Work History
Business Support Services Coordinator
University Of Maryland, College Park
College Park, MD
09.2019 - Current
- Works independently in the Division of Information Technology (DIT) to perform a broad range of responsibilities in support of the most senior executive DIT officers, including the Assistant Vice President of Enterprise Planning and Continuous Improvement, and the Director and Chief Data Privacy Officer.
- Coordinate domestic travel for the Assistant Vice President of Enterprise Planning and Continuous Improvement, the Director and Chief Data Privacy Officer, the Chief Information Security Officer, and their teams through CONCUR, managing hotel bookings, conference registrations, airfare, and expense report submissions.
- Accurately entering data into Workday to facilitate HR student onboarding, including in-person I-9 and payroll document verification, and processing onboarding and final hire communications.
- Ensures timely and accurate completion of administrative tasks for both small- and large-scale projects, prioritizing quality customer service, strict confidentiality, and adherence to University and office policies and procedures.
- Oversee the administration and maintenance of the department's cell phone program.
- Coordinate daily scheduling and reservations for conference rooms.
- Efficiently handles incoming and outgoing mail, packages, and distribution of campus parking passes, while providing front desk support as needed.
- Serve as a backup to the Executive Assistant for the Vice President and Chief Information Officer, managing calendar appointments, attending meetings, and recording minutes during absences.
- Collaborate with internal management, staff, clients, and vendors through diverse communication channels, fostering effective, and professional interactions.
- Greet and assist employees, students, and guests, ensuring a welcoming environment, and attentive support to address their needs.
- Manage office supply acquisition for the entire Division of Information Technology, utilizing Workday to process inventory requests, order materials, and arrange delivery to departments across campus. Source supplies from vendors Guy Brown and Staples to ensure colleagues have the necessary resources to operate smoothly.
Administrative Assistant - Research and Science
The Pew Charitable Trusts
Washington, DC
02.2018 - 08.2019
- Supported the Vice President's office during the Executive Assistant's absence, ensuring seamless operations and continuity of services.
- Coordinated corporate travel arrangements by creating detailed itineraries and agendas, including flights, car rentals, hotel accommodations, and visa applications.
- Managed daily meetings, expense reports, and travel schedules for the Director and Project Directors, ensuring efficient time management and organization.
- Organized and maintained files, developed and updated spreadsheets, and managed document scanning processes for easy access and retrieval.
- Collaborated with administrative colleagues, human resources, and the finance department on various special projects and events, fostering teamwork and effective communication.
Administrative Assistant - Research and Science
The Pew Charitable Trusts - Randstad
Washington, DC
05.2017 - 02.2018
- Scheduled meetings and provided support in preparing meeting materials and agendas to ensure productive discussions.
- Organized and maintained files, developed and updated spreadsheets, and managed document scanning to streamline information retrieval.
- Partnered with administrative team members, human resources, and the finance department on various special projects and events, enhancing collaborative efforts.
- Assisted the Vice President with ad hoc tasks as required, demonstrating flexibility and a proactive approach to support.
- Coordinated program materials, including physical files, tracking spreadsheets, and updated reports, to meet organizational needs effectively.
Team Assistant - CITSQ and IT Governance
World Bank Group - Corporate Information Technology
Washington, DC
09.2011 - 11.2016
- Supported the scheduling and planning of departmental events, including conferences, retreats, workshops, and presentations, by coordinating logistics such as catering, meeting arrangements, and preparation and distribution of materials.
- Collaborated with service units and maintained regular communication with team members at headquarters and in the field, as well as with external partners.
- Organized domestic and international travel arrangements for team members, including airline and hotel bookings.
- Managed essential office administrative tasks, including maintaining office supply inventory, evaluating new products, and placing and expediting orders as needed.
- Enhanced professional and technical expertise by participating in educational workshops and building a network of professional contacts.
Meeting Coordinator - Administrative Assistant
World Bank Group - Technisource-Spherion - CIT
Washington, DC
01.2007 - 09.2011
- Acted as the primary logistics and meeting coordination expert for a high volume of meetings involving over 500 individuals within the department, collaborating with colleagues across the organization and external partners.
- Assisted in the preparation and logistical planning of various events, including conferences, workshops, retreats, and high-level presentations, ensuring all details were meticulously managed.
- Maintained and updated distribution lists and phone/address directories for projects, facilitating efficient communication and document distribution for the team.
- Supported the team with operational tasks, including data collection and reporting, to meet organizational objectives.
- Managed front desk operations, greeting visitors and effectively handling and prioritizing incoming calls, emails, and postal communications.
- Provided project schedule updates for the quarterly Controller’s Office Capital Budget Report, while creating and maintaining reports, meeting minutes, and other operational support tasks as assigned.
Education
Associate of Arts - General Studies - Courses in progress
Prince Georges Community College
Largo, MD12-2025
Salesperson License - Real Estate
MD Dept of Labor - Maryland Real Estate Commission
09-2023
Notary Public Commision in The State of Maryland - Notary Public
National Notary Association
Chatsworth, CA06-2021
Skills
- Travel administration - Domestic/International
- Expense report processing
- Highly professional
- Listening
- Creativity
- Leadership
- Organizational skills
- Scheduling and calendar management
- Excellent communicator
- Dedicated team player
- Detail-oriented
- Problem solving
- Research
- Document Management
- Cross-departmental collaboration
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Google Suite and Adobe Acrobat
Accomplishments
- Designed and implemented a comprehensive onboarding guide for new office personnel, detailing essential business procedures and office policies.
- Established a collaborative platform using Outlook to facilitate the sharing of leave and attendance schedules among team members.
- Effectively planned and executed corporate meetings, lunches, and special events for groups of over 125 employees, ensuring successful and engaging experiences.
Timeline
Business Support Services Coordinator
University Of Maryland, College Park
09.2019 - Current
Administrative Assistant - Research and Science
The Pew Charitable Trusts
02.2018 - 08.2019
Administrative Assistant - Research and Science
The Pew Charitable Trusts - Randstad
05.2017 - 02.2018
Team Assistant - CITSQ and IT Governance
World Bank Group - Corporate Information Technology
09.2011 - 11.2016
Meeting Coordinator - Administrative Assistant
World Bank Group - Technisource-Spherion - CIT
01.2007 - 09.2011
Associate of Arts - General Studies - Courses in progress
Prince Georges Community College
Salesperson License - Real Estate
MD Dept of Labor - Maryland Real Estate Commission
Notary Public Commision in The State of Maryland - Notary Public
National Notary Association
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