LESLEY ROSARIO
riverview,FLORIDA
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Rx Oasis
Riverview, FL
12.2023 - Current
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided education materials about medications to patients upon request.
- Received payment from customers and processed credit card transactions when necessary.
- Verified accuracy of medication labels before they were dispensed to customers.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
On Floor Therapist
Tyson Chiropractic
Riverview, FL
04.2023 - 12.2023
- Facilitated group therapy sessions for clients with similar issues or diagnoses.
- Developed individualized therapeutic interventions based on diagnosis and best practices in the field of mental health counseling.
- Documented all interactions with clients according to agency policy and procedures.
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
PSR Front Desk
University of South Florida Campus Recreation
Riverview, FL
02.2022 - 08.2022
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Verified identification of customers before providing services or information.
- Assisted customers in completing paperwork for services rendered.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Communicated any unusual incidents or requests to supervisors immediately.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Pharmacy Technician
Yogi Pharmacy
Riverview, FL
11.2020 - 12.2021
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Assisted in training new employees on pharmacy procedures.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Education
Bachelor of Science - Healthcare Administration
Everglades University
Tampa, FL05-2026
Skills
- Billing support
- Prescription Filling
- Drug Inventory Management
- Order Verification
- FDA compliance
- Regulatory Compliance
- Insurance Verification
- Insurance Billing
- Medication Dispensing
- Verifying orders
Timeline
Pharmacy Technician
Rx Oasis
12.2023 - Current
On Floor Therapist
Tyson Chiropractic
04.2023 - 12.2023
PSR Front Desk
University of South Florida Campus Recreation
02.2022 - 08.2022
Pharmacy Technician
Yogi Pharmacy
11.2020 - 12.2021
Bachelor of Science - Healthcare Administration
Everglades University