Summary
Overview
Work History
Education
Skills
Timeline
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Lesley Salazar

Summary

Driven cosmetologist with a proven track record at William Edge Salon, excelling in client education and relationship building. Leveraged social media for a 20% increase in client retention. Mastered sanitation practices and active listening, ensuring top-notch service and safety. Results-focused in any employment, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

6
6
years of professional experience

Work History

Cosmetologist

Self-employed
10.2021 - Current
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Used social media platforms to promote salon and services.

Hairstylist

William Edge Salon
03.2019 - 10.2021
  • Recorded notes for future reference about customer preferences and services delivered.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Organized sales area and work station to showcase products and boost sales.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Counted and documented opening and closing cash amounts daily.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered phone calls and emails to schedule client appointments.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Used social media platforms to promote salon and services.

Server

Buffalo Wild Wings
09.2018 - 03.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate of Arts - Cosmetology

Aveda Institute
Shenandoah Tx
10.2019

High School Diploma -

Hobbs High School
Hobbs, NM
05.2015

Skills

  • Active Listening
  • Product and Service Explanations
  • Client Education
  • Relationship Building
  • Sanitation Practices
  • Continuing education
  • Sales and Upselling
  • Menu presentation
  • Cash Handling
  • Point of sale operation
  • Food safety understanding
  • Social skills
  • Ordering Procedures

Timeline

Cosmetologist

Self-employed
10.2021 - Current

Hairstylist

William Edge Salon
03.2019 - 10.2021

Server

Buffalo Wild Wings
09.2018 - 03.2019

Associate of Arts - Cosmetology

Aveda Institute

High School Diploma -

Hobbs High School

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Lesley Salazar