Lesley smith
Brooklyn,NY
Summary
Dynamic and compassionate caregiver with extensive experience at McDonald's and Canal Plastics Center. Excelled in patient care and relationship building, enhancing client satisfaction by 30%. Proficient in medication monitoring and emotional support, fostering positive environments. Adept at collaborating with teams to achieve care goals and streamline processes.
Overview
23
23
years of professional experience
Work History
Home Care Provider
Myself
03.2017 - 06.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained clean and organized living environments for clients' well-being.
- Communicated effectively with clients to understand needs and preferences.
- Supported medication management by reminding clients of schedules and dosages.
- Documented client progress and reported changes to supervisors promptly.
- Fostered positive relationships with clients to enhance emotional support.
- Collaborated with family members to align care strategies and goals.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Home Care Provider
Myself
03.2014 - 06.2016
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained clean and organized living environments for clients' well-being.
- Communicated effectively with clients to understand needs and preferences.
- Supported medication management by reminding clients of schedules and dosages.
- Documented client progress and reported changes to supervisors promptly.
- Fostered positive relationships with clients to enhance emotional support.
- Collaborated with family members to align care strategies and goals.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Casier
McDonald's
03.2005 - 06.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries, providing informative and friendly service.
- Handled cash and electronic payments accurately, ensuring transaction integrity.
- Collaborated with team members to meet peak service demands during busy hours.
- Followed safety protocols consistently to maintain a safe working environment.
- Resolved customer complaints promptly, reinforcing brand loyalty through effective communication.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Canal Plastics Center
03.2002 - 06.2003
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to streamline checkout processes during peak hours.
- Managed cash drawer, ensuring accurate balancing at shift end through careful reconciliation.
- Trained new cashiers on operational procedures and best practices for customer engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma - GED
Cap Drug Treatment
New York, NY03.1991
Skills
- Compassionate caregiving
- Patient care
- Meal preparation
- Housekeeping
- Emotional support
- Patient transportation
- First aid and safety
- Housekeeping tasks
- Hospice care
- Client documentation
- Dementia care
- Care plan management
- Care plan assessment
- Behavioral management
- Patient advocacy
- Medical appointment coordination
- Case management
- Physical therapy assistance
- Nutrition monitoring
- Respite care
- Alzheimer's care
- Clinical quality program standards
- Behavior redirection
- Medication monitoring
- Verbal and written communication
- Relationship building
- End-of-life care
- Pain management
- Home safety assessments
- Mobility assistance
- Transportation coordination
- Special dietary needs
- Patient activity planning
- Clinical documentation and reporting
- Patient assistance
Accomplishments
I have become a deacon chaplain minister in training
I won humanitarian award and black excellence
Affiliations
Black veterans with social justice. Black leaders on a mission
Timeline
Home Care Provider
Myself
03.2017 - 06.2025
Home Care Provider
Myself
03.2014 - 06.2016
Casier
McDonald's
03.2005 - 06.2007
Cashier
Canal Plastics Center
03.2002 - 06.2003
High School Diploma - GED
Cap Drug Treatment