Lesley Sorcia
Summary
I am an administrative professional with excellent typing skills, data entry experience, and a goal-oriented approach to life. Effectively updated daily logs, investigated discrepancies, and managed records. With a strong focus on service excellence, accuracy and efficiency, and a comfortable working with little supervision. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Cashier & Inventory
Instyle Hair Designs & Skin Spa
06.2018 - 10.2019
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Upsold additional products and services to customers, increasing revenue.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Bookkeeper
BTO Remodeling LLC.
06.2020 - 07.2022
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Supported management by processing invoices and documents with consistent on-time delivery.
Call Center Associate
Senture
12.2022 - Current
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Cross-trained and provided backup support for organizational leadership.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Contributed to team success, consistently meeting or exceeding individual call quality metrics.
- In accordance with the instructions of each client, respond to customer inquiries with professional courtesy.
- Verify the details of the customer and correct and update them as needed.
- Make sure that you are actively listening to callers so I can provide them with additional information, ensuring they receive the best possible customer service experience.
Education
BBA - International Business
The University of Texas Rio Grande Valley
Edinburg, Tx 12.2022
Skills
- Data Entry
- Problem Resolution
- Complaint resolution
- Stock management
- Professional telephone demeanor
- Customer Service
- Logging call information
- Technical Troubleshooting
- Inbound Phone Call Management
- Attention to detail
- Computer Skills
- Organization and Time Management
Languages
Spanish
Full Professional
Timeline
Call Center Associate
Senture
12.2022 - Current
Bookkeeper
BTO Remodeling LLC.
06.2020 - 07.2022
Cashier & Inventory
Instyle Hair Designs & Skin Spa
06.2018 - 10.2019
BBA - International Business
The University of Texas Rio Grande Valley
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