Lesley Syrett
Customer Service Manager
Rio Vista,CA
Summary
Seeking a position that would allow me the opportunity to utilize my experience in customer service and client relations. As shown in my prior work history, I am loyal and maintain longevity in my careers. Similarly, I hope to find a new role where I can continue to contribute these skills.
Overview
24
24
years of professional experience
Work History
Optician /Store Manager
Vision Associates
09.2020 - 02.2024
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Inside Sales Representative
S&S Supplies and Solutions
11.2011 - 04.2020
- Communicate with customers, including handling cancellations, order changes and troubleshooting issues
- Build positive long-term customer relationships
- Prepare sales orders, implementing special sales/offers and promotional campaigns
- Keep customer database up-to-date
- Maintain product as well as supply/inventory knowledge
- Work towards company sales goals and consistently meeting required sales
- Abide by specific customer contract agreements
- Produce and deliver all required reports in a timely manner
- Develop and mentor junior staff.
Office Manager
Dr. Susan Hsu Optometry
01.2000 - 01.2010
- Experience handling customer interaction and maintaining office reception area
- Knowledge of optometry terminology and general eye testing procedures
- Telephone etiquette, appointment scheduling, filing and recordkeeping
- Update and maintain accurate and complete patient-related files and records
- Familiarity with patient billing and insurance authorization procedures
- Produce and deliver all required reports and billing statements in a timely manner
- Ability to maintain confidentiality of patient information.
Education
High School Diploma -
Terra Nova High School
Pacifica, CA06.1982
Skills
- Friendly and professional
- Ability to prioritize and multi-task
- Strong customer service and communication skills
- Strong creative thinking skills
- Ability to independently manage multiple projects and priorities
- Ability to maintain composure/control in stressful situations
- Results and task oriented
- Customer Service
- Contact lens
- Retail Sales
- Eyewear brands
- Insurance Billing
- Insurance Verification
- Corrective lens options
- Computer Skills
- Repairing Glasses
- Product Upselling
- Optical Measurements
- Adjusting Eyewear
- Optical dispensing
- Supply and Equipment Ordering
- Billing Processing
- Attention to Detail
- Optical Needs Assessment
- Multitasking
- Data Verification
- Organizational Skills
- Appointment Scheduling
- Analytical Thinking
- Administrative Functions
- Children's eyewear
- Written Communication
- Reliability
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Frame Repair
- Insurance approvals
- Problem-solving abilities
- Active Listening
- Self Motivation
- Time management abilities
- Multitasking Abilities
- Effective Communication
- Relationship Building
- Time Management
- Professionalism
- Managing repairs
- Optical equipment testing
- Verifying prescriptions
- Task Prioritization
- Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsPaid time offWork from home optionCareer advancementCompany Culture4-day work weekTeam Building / Company RetreatsFlexible work hoursTimeline
Optician /Store Manager
Vision Associates
09.2020 - 02.2024
Inside Sales Representative
S&S Supplies and Solutions
11.2011 - 04.2020
Office Manager
Dr. Susan Hsu Optometry
01.2000 - 01.2010
High School Diploma -
Terra Nova High School
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