Lesley Thomas-Fuqua
Livingston,TX
Summary
Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
24
24
years of professional experience
Work History
Certified Nursing Assistant
Timberwood Nursing And Rehabilitation Center
Livingston, Texas
10.2019 - Current
- Served meals to patients in their rooms and assisted with feeding when needed.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Observed patients for any changes in their physical or mental condition.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Slot Attendant/Shift Supervisor/Cage Shift Supervisor
Eureka Casino Hotel
Mesquite, NV
2006 - 08.2009
- Assisted customers in understanding how to use different types of gaming machines.
- Ensured that all players had valid identification before playing any game.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Maintained a professional attitude with guests while providing excellent customer service.
- Greeted customers and provided them with information about the gaming machines.
- Monitored customer behavior and notified security personnel if needed.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Adhered strictly to company policies regarding confidentiality of patron data.
- Performed routine maintenance on gaming machines, such as cleaning and changing batteries.
- Cleaned up spills around slots area in order to maintain a safe environment for patrons.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Enhanced customer loyalty by learning names and preferences.
- Dispensed funds for machine jackpots and change for player needs.
- Responded promptly to jackpot alarm bells.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Monitored floor operations and resolved safety, service and equipment issues.
- Cleared coin jams and performed minor slot machine repairs.
- Exchanged money, credit, tickets, or casino chips for patrons.
Server
Helga's German Restaurant and Deli
Aurora, CO
10.2000 - 03.2005
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Customer Service Representative
Nextel Communications
Englewood, CO
2000 - 03.2005
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
Server\Cashier
Florida's Kitchen
Livingston, TX
05.2011 - 2019
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
Education
Certificate - Nursing Aide
Abundant Light
Livingston, TX08-2019
Diploma - Computerized Office Administrations
VTI Video Technical Institute
Las Vegas, NV06-1989
High School Diploma -
Eldorado High School
Las Vegas, NV08-1985
Skills
- Direct Patient Care
- Patient Relations
- Patient Lifting
- Electronic Charting
- Monitoring fluids
- Infection control procedures
- Condition Monitoring
- Patient-focused care
- Light Housekeeping
- Understands mobility assistance needs
- Valid Texas driver's license
References
References available upon request.
Timeline
Certified Nursing Assistant
Timberwood Nursing And Rehabilitation Center
10.2019 - Current
Server\Cashier
Florida's Kitchen
05.2011 - 2019
Server
Helga's German Restaurant and Deli
10.2000 - 03.2005
Slot Attendant/Shift Supervisor/Cage Shift Supervisor
Eureka Casino Hotel
2006 - 08.2009
Customer Service Representative
Nextel Communications
2000 - 03.2005
Certificate - Nursing Aide
Abundant Light
Diploma - Computerized Office Administrations
VTI Video Technical Institute
High School Diploma -
Eldorado High School
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