Lesley Torres
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Property Management Coordinator
KB Residential And Commercial
El Paso, TX
02.2023 - 02.2024
- Streamlined property management processes for increased efficiency and costeffectiveness.
- Reduced vacancies through proactive tenant retention efforts and targeted leasing strategies.
- Negotiated favorable contract terms with service providers, resulting in reduced operational costs for managed properties.
- Coordinated move-in/move-out processes to ensure a smooth transition for both new and departing tenants.
- Provided exceptional customer service by responding promptly to tenant inquiries or concerns, maintaining positive relationships throughout the community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Customer Service Representative
DialAmerica
El Paso, TX
03.2022 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
Licensed Real Estate Agent
Star Spangled Real Estate And Property Management
El Paso, TX
01.2019 - 12.2021
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
- Negotiated, facilitated, and managed real estate transactions.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
Administrative Assistant
Green Globe
El Paso, TX
08.2015 - 12.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Office Assistant
AAFES
Colorado Springs, CO
12.2013 - 11.2014
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Contributed to a positive work environment by fostering open communication among colleagues.
Community Outreach Assistant
Army Family Readiness Group
Baumholder APO, AE
08.2012 - 08.2013
- Increased awareness of programs and services by distributing informational materials to community members.
- Conducted community needs assessments, enabling the organization to better address local issues and concerns.
- Connected individuals with available and relevant resources.
- Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
- Worked with community organizations and members to expand outreach.
Education
Personal And Professional Growth - Adult And Continuing Education
El Paso Community College
El Paso, TXHigh School Diploma -
Wallace High School
Stirling, UK06.1999
Skills
- Customer Relationship Management (CRM)
- Clerical Support
- Computer Proficiency
- Client Relations
- Leasing and sales
- Administrative Support
- Adaptability and Flexibility
- Team Collaboration
- Property Management Expertise
- Professional Demeanor
- Problem-solving abilities
- Self Motivation
Accomplishments
- Earned "Rookie of the Year" in 2019. - Star Spangled Real Estate and Property Management
- Awarded "Employee of the Month" for delivering outstanding administrative support. - Green Globe
- Awarded "Department of the Army Certificate of Appreciation for Patriotic Civilian Service" - U.S ARMY
Additional Information
Volunteer Work
Child and Youth Ministries
Restoration Church - Fountain, CO
LifeChurch - El Paso, TX
Languages
English
Native or Bilingual
German
Native or Bilingual
Spanish
Limited Working
Timeline
Property Management Coordinator
KB Residential And Commercial
02.2023 - 02.2024
Customer Service Representative
DialAmerica
03.2022 - 01.2023
Licensed Real Estate Agent
Star Spangled Real Estate And Property Management
01.2019 - 12.2021
Administrative Assistant
Green Globe
08.2015 - 12.2018
Office Assistant
AAFES
12.2013 - 11.2014
Community Outreach Assistant
Army Family Readiness Group
08.2012 - 08.2013
Personal And Professional Growth - Adult And Continuing Education
El Paso Community College
High School Diploma -
Wallace High School