Lesley Torres
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Property Management Coordinator
KB Residential And Commercial
02.2023 - 02.2024
- Streamlined property management processes for increased efficiency and costeffectiveness.
- Reduced vacancies through proactive tenant retention efforts and targeted leasing strategies.
- Negotiated favorable contract terms with service providers, resulting in reduced operational costs for managed properties.
- Coordinated move-in/move-out processes to ensure a smooth transition for both new and departing tenants.
- Provided exceptional customer service by responding promptly to tenant inquiries or concerns, maintaining positive relationships throughout the community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Customer Service Representative
DialAmerica
03.2022 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
Licensed Real Estate Agent
Star Spangled Real Estate And Property Management
01.2019 - 12.2021
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
- Negotiated, facilitated, and managed real estate transactions.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
Administrative Assistant
Green Globe
08.2015 - 12.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Office Assistant
AAFES
12.2013 - 11.2014
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Contributed to a positive work environment by fostering open communication among colleagues.
Community Outreach Assistant
Army Family Readiness Group
08.2012 - 08.2013
- Increased awareness of programs and services by distributing informational materials to community members.
- Conducted community needs assessments, enabling the organization to better address local issues and concerns.
- Connected individuals with available and relevant resources.
- Maintained collaborative relationships with community groups and community leaders by supporting local initiatives and events.
- Worked with community organizations and members to expand outreach.
Education
Personal And Professional Growth - Adult And Continuing Education
El Paso Community College
El Paso, TXHigh School Diploma -
Wallace High School
Stirling, UK06.1999
Skills
- Customer Relationship Management (CRM)
- Clerical Support
- Computer Proficiency
- Client Relations
- Leasing and sales
- Administrative Support
- Adaptability and Flexibility
- Team Collaboration
- Property Management Expertise
- Professional Demeanor
- Problem-solving abilities
- Self Motivation
Accomplishments
- Earned "Rookie of the Year" in 2019. - Star Spangled Real Estate and Property Management
- Awarded "Employee of the Month" for delivering outstanding administrative support. - Green Globe
- Awarded "Department of the Army Certificate of Appreciation for Patriotic Civilian Service" - U.S ARMY
Additional Information
Volunteer Work
Child and Youth Ministries
Restoration Church - Fountain, CO
LifeChurch - El Paso, TX
Languages
English
Native or Bilingual
German
Native or Bilingual
Spanish
Limited Working
Timeline
Property Management Coordinator
KB Residential And Commercial
02.2023 - 02.2024
Customer Service Representative
DialAmerica
03.2022 - 01.2023
Licensed Real Estate Agent
Star Spangled Real Estate And Property Management
01.2019 - 12.2021
Administrative Assistant
Green Globe
08.2015 - 12.2018
Office Assistant
AAFES
12.2013 - 11.2014
Community Outreach Assistant
Army Family Readiness Group
08.2012 - 08.2013
Personal And Professional Growth - Adult And Continuing Education
El Paso Community College
High School Diploma -
Wallace High School