Hi, I’m
Lesley Trippensee
Project Management, Training & Development, Retail Banking
Jefferson City,MO
Summary
Project management and training professional with 15+ years of experience coordinating cross-functional initiatives, developing compliance-aligned programs, and fostering strong stakeholder engagement. Skilled in monitoring project progression, delivering public-facing presentations, and reviewing and maintaining meticulous documentation in regulated environments. Recognized for adaptability, attention to detail, and collaborative leadership in both public- and private-sector settings.
Overview
18
years of professional experience
1
Certification
Work History
Mid America Bank
Training & Development Coordinator
05.2024 - 08.2025
Job overview
- Established and led the bank’s first Training & Development department for a $1B-asset, 170-employee organization, building all programs, policies, and tools from inception
- Designed and delivered bank-wide training programs on new products, regulatory changes, and compliance requirements, using Adobe Captivate, KnowBe4, ABA platforms, LinkedIn Learning, and Microsoft 365 tools
- Coordinated and created a bi-annual managers’ workshop attended by department heads, banking center managers, and C-suite executives, fostering cross-functional alignment and leadership development
- Designed and implemented a comprehensive two-day employee orientation program from agenda creation through delivery, collaborating across departments to coordinate content and scheduling
- Produced interactive eLearning modules and supplemental training materials, achieving an average 80% completion rate by deadlines and receiving high participant feedback
- Monitored and maintained training records, certifications, and continuing education credits to ensure compliance with regulatory and organizational standards
- Served as Project Manager for the remodel and completion of a corporate training room, managing RFPs, vendor selection, budget oversight, and project timelines
- Monitored and managed departmental budgets, vendor contracts, and subscription renewals, maintaining cost records and aligning expenditures with organizational goals
- Collaborated with operational committees including Retail Banking, Deposit Operations, Digital Services, and Treasury Management; partnered closely with VPs of Compliance, Audit, and BSA
- Facilitated a leadership workshop through Effective Presentations and participated in the bank’s annual leadership program
Callaway 2 Water District
Service Manager
03.2023 - 05.2024
Job overview
- Directed end-to-end process for new water meter installations, including property verification, agreement collection, account setup in CRM, work order submission, and final installation checks
- Maintained accurate financial records by balancing daily and monthly ledgers; collaborated with external auditors to ensure compliance with regulatory and accounting standards
- Provided on-site, phone, and email customer service for account changes, billing disputes, and payment processing, ensuring timely and effective resolution
- Reviewed and maintained detailed CRM records to ensure data accuracy, compliance with state requirements, and readiness for audits
- Researched, implemented, and documented eSign capability, including authoring disclosures for legal compliance
- Coordinated the conversion of 50 years of historical agreements and records into a secure digital archive with backup storage systems
- Designed and executed outreach campaigns to promote eStatements and ACH payment enrollment, increasing adoption by 23% and 18% respectively
Computer Service Professionals Inc
Senior Software Support Representative
01.2017 - 11.2022
Job overview
- Coordinated project timelines, resources, and stakeholder communications to ensure successful client software implementations and conversions
- Provided technical support and issue resolution for proprietary FinTech software, ensuring client satisfaction and compliance with service agreements, managing approximately 45 calls a day
- Reviewed, developed, and maintained SOPs, product manuals, and training guides for internal and client use
- Led internal rollout of new CRM platform, training all departments and streamlining customer data management processes
- Utilized CRM to track project progress, document updates, and maintain long-term stakeholder relationships
- Designed and delivered client and staff training programs to improve adoption of products and services
Providence Bank
Retail Banking Training & Development Coordinator
03.2012 - 01.2017
Job overview
- Designed and implemented training programs on policies, procedures, and regulatory requirements across multiple delivery methods
- Conducted needs assessments and revised programs based on performance metrics
- Managed internal CRM software, training staff on effective data management and reporting
- Authored policies, training manuals, and visual aids to standardize operational processes
- Partnered with HR to lead interviewing, onboarding, and post-training performance assessments
- Managed departmental training budget and vendor partnerships
- Assisted as Project Manager in launching new deposit products and third-party growth initiatives
Providence Bank
Senior Universal Banker II
10.2007 - 03.2012
Job overview
- Delivered customer service, opened accounts, and resolved inquiries while identifying cross-selling opportunities
- Trained and mentored new employees in procedures and customer service standards
Education
Columbia CollegeJefferson City, United States
Associate of Science from Business Administration - Finance
12-2014
University Overview
- Awarded Frank S. Westling Scholarship (Academic Achievement, Leadership, Service)
- Honoree of Sigma Beta Delta Honor Society of Business, Management, and Administration
- 4.0 GPA
Skills
Project Coordination & Timeline Management
Stakeholder Communication
Training Program Development & Facilitation
Compliance & Regulatory Alignment
Documentation & Procedure Standardization
Budget Oversight & Vendor Management
Client Relationship Management systems
Public Speaking & Presentation
Microsoft 365 Suite, Adobe Captivate, Adobe Acrobat, Canva, SharePoint
Client Relationship Management systems
Microsoft 365 Suite, Adobe Captivate, Adobe Acrobat, Canva, SharePoint
Affiliations
- Toastmasters
- Human Resources Association of Central Missouri
- Jefferson City Chamber of Commerce
- Missouri River Regional Library Board. 2010 - 2015
Certification
Effective Presentations - Presentations and Public Speaking
Awards
- Chamber of Commerce Exceptional Employee Award
- Dr. Gordon Klatt Spirit of Relay Award
Timeline
Effective Presentations - Presentations and Public Speaking
06-2025
Training & Development Coordinator
Mid America Bank
05.2024 - 08.2025
Service Manager
Callaway 2 Water District
03.2023 - 05.2024
Senior Software Support Representative
Computer Service Professionals Inc
01.2017 - 11.2022
Retail Banking Training & Development Coordinator
Providence Bank
03.2012 - 01.2017
Senior Universal Banker II
Providence Bank
10.2007 - 03.2012
Columbia College
Associate of Science from Business Administration - Finance