Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lesley Ugalde

Greenville

Summary

Bilingual, resourceful sales & customer service representative with a proven track record of exceeding productivity goals while building lasting relationships with customers. Prove capacity to troubleshoot and resolve issues quickly, maintain professionalism, patience, and efficiency to minimize customers dissatisfaction and improve customers loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front end

Walmart supercenter
06.2023 - 03.2025
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Maintained accuracy in cash handling and transactions, minimizing discrepancies.
  • Assisted in training new cashiers, fostering a positive team environment.
  • Managed high-volume checkout lanes, ensuring smooth customer flow.
  • Adhered to safety protocols and store policies, promoting a secure environment.

Performance Training Specialist

NHCO
Richardson
01.2025 - 02.2025
  • Seeking to transition into the medical field as a phlebotomist where I can utilize my medical knowledge.
  • Butterflies needle
  • Straight needle
  • Prepare blood collection equipment.
  • Provide exceptional customer services while carefully obtaining blood from classmate.

Education

Associates of Health Science

Paris Junior College
Paris, Texas, TX
05-2027

NHCO Phlebotomist Training Specialist
02-2025

High School Diploma -

Greenville High School National Honor Society
Greenville, Tx, United States
05-2024

Skills

  • Bilingual (Spanish/English)
  • Retrieved patient blood and bodily fluids in safe and correct manner
  • Obtained and verified patient information prior to drawing blood
  • Processed paperwork correctly and submitted on timeSkilled in cross selling and bringing in new
  • Business
  • Strong work ethnic
  • Exemplary customer services provider, promoting
  • Company success and relationship
  • Work well in team environment
  • Computer Skills in Microsoft Word, Excel, Power
  • Point, Mac system
  • Good negotiation and presentation skill
  • Problem Solve, Driven, Ambitious
  • Attentive listening
  • Multitasking
  • Learning QuickBooks online

Certification

  • phlebotomy certificate

Timeline

Performance Training Specialist

NHCO
01.2025 - 02.2025

Front end

Walmart supercenter
06.2023 - 03.2025

Associates of Health Science

Paris Junior College

NHCO Phlebotomist Training Specialist

High School Diploma -

Greenville High School National Honor Society

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