Lesley Valentine
INDIO,CA
Work Preference
Summary
Dynamic retail professional with extensive experience at Macy's, excelling in cash handling and visual merchandising. Proven track record of enhancing store presentation and delivering exceptional customer service. Adept at inventory control, consistently driving sales and customer satisfaction through innovative strategies and a customer-focused approach.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Research Assistant/Student
Cal-State San Bernardino
San Bernardino, CA
09.2004 - 06.2005
- Prepared all research documentation to perform a research program to study the resting metabolic rate of low to middle income hispanic children between the ages of 6 & 10 years and its relationship to the mean body mass index (BMI) and calculated Body Fat (BF). The study was prepared in an effort to better understand the childhood obesity epidemic and to collect and correlate information that may be helpful in instituting programs and methods to reduce obesity and increase fitness.
- Supported faculty research projects at Cal State San Bernardino with literature reviews.
- Collected and organized research data using university spreadsheets and shared drives.
- Administered surveys and recorded participant responses for campus studies.
Assistant Merchandiser
The Quarry at La Quinta
La Quinta, CA
09.2003 - 06.2005
Retail Sales Associate Cashier
Macy's
Palm Desert, CA
03.2026 - 08.2026
- The Shops at Palm Desert
- Phone: (760) 346-9300
- Processed sales transactions at Macy's registers using POS systems.
- Handled cash, card, and gift card payments with accuracy.
- Assisted customers with purchases, returns, and exchanges at Macy's.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Excellent communication skills, both verbal and written.
Visual Merchandising Assistant/Trimmer
Macy's
Palm Desert, CA
08.2012 - 08.2026
- Prepared all mannequin attire throughout the entire store daily, changed store decor daily (media, signage, display backgrounds and vignettes), maintained floor standards, assisted in preparing the entire store for Christmas, Retail Cashier & Sales Floor associate.
- (temporary/full-time)
- Supported Macy's visual merchandising standards across sales floor displays and product presentations.
- Arranged mannequins, signage, and props for seasonal store setups.
- Replenished merchandise to maintain organized, shoppable presentations.
Retail Cashier & Seasonal Retail Sales Associate
KOHL'S
Palm Desert, CA
11.2025 - 01.2026
- (760) 328-0128
- Processed customer transactions on Kohl's registers and POS systems.
- Scanned merchandise and applied Kohl's coupons, rewards, and discounts.
- Handled returns, exchanges, and price adjustments following store policies.
Retail Cashier & Retail Sales Associate
Nordstrom Rack
Palm Desert, CA
09.2021 - 06.2025
- Phone: (760)-469-5300
- Processed customer payments at Nordstrom Rack checkout using POS register.
- Scanned merchandise and verified prices during register transactions.
- Handled cash, credit, and debit purchases with accurate payment steps.
Personal Trainer
Preside Fitness
Indio, CA
01.2020 - 03.2020
- (COVID-19)
- Assessed client fitness levels and training goals at Preside Fitness.
- Designed personalized workout plans for club members.
- Demonstrated proper exercise form and equipment use.
Personal Trainer/Group Fitness Instructor
Kirkfit
Indio, CA
05.2017 - 01.2020
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Spa and Fitness Director
The Quarry at La Quinta
La Quinta, CA
08.2012 - 01.2017
- Organized programs and events pertaining to the Spa & Fitness facility. Provided exceptional customer satisfaction and service, personal training services, spa events, class scheduling, primarily focusing on training programs and management.
- Prepared and independent contractors, forms, Answer telephone with proper, courteous identification greeting within three rings.
- Provide Spa information for services, activities and facilities.
- Efficiently and accurately check-in guest
- (Full-Time)
Spa and Fitness Director
The Hideaway
La Quinta, CA
08.2005 - 08.2006
- Prepared and distributed all budgets, orders, employees, independent contractors, forms, programs and events pertaining to the Spa & Fitness facility
- Provided exceptional customer satisfaction, personal training services, and fitness counseling
- Revenue Generating Opportunities: Yoga Classes, Personal Training, Small Event Food & Beverage Sales & Private Concierge Spa Services.
- (Full-Time)
Front Office Assistant
Mirada
Rancho Mirage, CA
07.2005 - 07.2005
- Delivered exceptional customer service to enhance client experiences.
- Coordinated and distributed appointment schedules and meetings to ensure efficient time management.
- Supported team during seasonal peak to maintain service levels.
Intern/Cardiac Rehabilitation
Eisenhower
Rancho Mirage, CA
02.2005 - 03.2005
- Developed personalized exercise programs for elderly and rehab patients to enhance physical recovery.
- Gained hands-on experience in patient care and rehabilitation during internship at healthcare facility
- Supported Eisenhower staff with daily administrative tasks and routine office coordination.
- Organized files, records, and documents for internal department use.
- Assisted with scheduling meetings, calls, and calendar updates.
Front Office Assistant
Desert Plastic Surgery
Rancho Mirage, CA
07.2004 - 07.2004
- Coordinated preparation and distribution of patient files and promotional materials.
- Delivered exceptional customer service and contributed to sales growth.
- Assisted during peak seasons to support front office operations.
Lead Cashier/Sales Associate
Tommy Bahama
Palm Desert, CA
11.2001 - 09.2003
- Led cashier operations, managed order placements, and efficiently opened and closed cashwrap stations to ensure seamless transaction flow.
- Provided exceptional customer satisfaction
- Prepared and distributed sales and inventory reports to inform stock management and sales strategies. Received and organized merchandise for timely distribution to the sales floor. Engaged customers in sales transactions to enhance shopping experience.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
B.S. degree - KINESIOLOGY, concentrating in Exercise Physiology
California State University San Bernardino
San Bernardino, CA06-2005
Degree in Associated Science (A.S.) -
Crafton Hills College
Yucaipa, CA06-2001
Skills
- Point of sale
- Cash handling
- Sales floor merchandising
- Inventory control
- Sales reporting
- Store layout design
- Customer service
Certification
American Heart Association
CPR
Timeline
Retail Sales Associate Cashier
Macy's
03.2026 - 08.2026
Retail Cashier & Seasonal Retail Sales Associate
KOHL'S
11.2025 - 01.2026
Retail Cashier & Retail Sales Associate
Nordstrom Rack
09.2021 - 06.2025
Personal Trainer
Preside Fitness
01.2020 - 03.2020
Personal Trainer/Group Fitness Instructor
Kirkfit
05.2017 - 01.2020
Visual Merchandising Assistant/Trimmer
Macy's
08.2012 - 08.2026
Spa and Fitness Director
The Quarry at La Quinta
08.2012 - 01.2017
Spa and Fitness Director
The Hideaway
08.2005 - 08.2006
Front Office Assistant
Mirada
07.2005 - 07.2005
Intern/Cardiac Rehabilitation
Eisenhower
02.2005 - 03.2005
Research Assistant/Student
Cal-State San Bernardino
09.2004 - 06.2005
Front Office Assistant
Desert Plastic Surgery
07.2004 - 07.2004
Assistant Merchandiser
The Quarry at La Quinta
09.2003 - 06.2005
Lead Cashier/Sales Associate
Tommy Bahama
11.2001 - 09.2003
B.S. degree - KINESIOLOGY, concentrating in Exercise Physiology
California State University San Bernardino
Degree in Associated Science (A.S.) -
Crafton Hills College